Boris FX plugin not utilizing Intel Arc GPU

[BHAI]

Dear Intel Support Team,

I am writing to report an issue with the Boris FX plugin not properly utilizing my Intel Arc GPU. The plugin appears to be running on my CPU, leading to slow performance.

My system specifications are as follows:

GPU: Intel Arc A750

CPU: RAYZEN 5 5600

DRIVER:32.0.101.6989 for Intel ARC

Operating System: Windows 11 Pro 64-bit

The software I am using is:

Plugin: Boris FX Sapphire 2025

Host Application: Video editing software and version, e.g., Adobe Premiere Pro 2025 version 25.3

I have already ensured that my Intel Arc GPU drivers are updated to the latest version. Please let me know if there are any specific settings or known issues that could be causing this.

[JedG_Intel]

Hello BHAI,

Thank you for posting on Intel Community Forum.

To assist you properly, please share the information below.

1. Was this working fine before?

2. Is the issue isolated to Boris FX?

3. Did you perform a clean installation on the latest driver?

4. What specific performance issues are you experiencing with the Boris FX plugin? Are there any error messages or warnings?

5. How did you determine that the plugin is not utilizing the GPU? Are you noticing high CPU usage or low GPU activity?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[BHAI]

1. First time downloading

2. Yes

3. I am using the latest Intel Arc driver

4. CPU used but GPU is not support

5. I am giving you my screenshot

And I am using this plugin in the latest version of DaVinci Studio

[BHAI]

Please confirm what the problem is?

[BHAI]

Hello, I am waiting for your reply.

[BHAI]

I am waiting for your answer. How can I solve this?

[JedG_Intel]

Hello BHAI,

Thank you for sharing all this information.

To further troubleshoot the issue, kindly follow the outlined steps below.

1. Check if your system recognizes the Intel Arc GPU. Kindly check this using Device Manager

2. Test the Boris plug in with other host application to further isolate the issue

3. Reinstall the software.

If the issue persist, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[BHAI]

1. I am providing my Device Manager screenshot which shows that my GPU is fine.

2. I am using BORIS FX PLUGIN in both DAVINCI RESOLVE and ADOBE PREMIRE PRO applications. The issue is shown.

3. I have reinstalled BORISH FX and DAVINCI and PRIMERE PRO plugins 3-4 times but my issue is not resolved.

YOU don't believe ME , please check your ARC A 750 system.

[JedG_Intel]

Hello BHAI,

Thank you for your cooperation. I fully trust the accuracy of your report. At this stage, we simply need to ensure that all possible steps have been thoroughly explored. Since the issue persists, we will proceed with a more in-depth investigation. I will follow up with you as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[BHAI]

I'm glad to hear you'll be conducting a in-depth investigation. Please let me know if there's any more information you need from me to help with the process.

[ArchieD_Intel]

Hello BHAI,

To better assist you, I'd like to recreate the same issue you're experiencing. Could you provide me with the step-by-step process that leads to the problem? This will help me understand what's happening and find the best solution for you.

Best regards,

Archie D.

Intel Customer Support Technician

[BHAI]

Dear Intel Support Team,

I am writing to report an issue with the Boris FX plugin not properly utilizing my Intel Arc GPU. The plugin appears to be running on my CPU, leading to slow performance.

My system specifications are as follows:

GPU: Intel Arc A750

CPU: RAYZEN 5 5600

DRIVER32.0.101.7026 WHQL Certified

Operating System: Windows 11 Pro 64-bit

The software I am using is:

Plugin: Boris FX Sapphire 2025

Host Application: Video editing software and version, e.g., Adobe Premiere Pro 2025 version 25.3 and davinci resolve

I have already ensured that my Intel Arc GPU drivers are updated to the latest version. Please let me know if there are any specific settings or known issues that could be causing this.

[ArchieD_Intel]

Hello BHAI,

Thank you for the feedback. Can you please clarify with me, are you an end user of the Boris FX or a developer?

Best regards,

Archie D.

Intel Customer Support Technician

[BHAI]

I am a user .And make sure how long it will take to fix the problem. I am a professional freelance video editor, I included this plugin to make my job easier.

[JedG_Intel]

Hello BHAI,

Thank you for letting me know. I fully understand the importance of this matter to you. As you are the end user, we kindly request that the developer reach out to us directly so we can collaborate with them to identify and implement a suitable resolution. Kindly inform the developer to contact us.

With that being said, I will now close this thread. If you have any further concerns, please submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician

[BHAI]

please see that sreenshot what they talk.me first talk they but they not solve that .after me talk you