Bug ID 14019166699 - Have you not found a solution for Lumion for this error?

HashRD · ‎10-20-2023

I have the same error when I finish installing Lumion on my PC but no matter how many things I have done, nothing gives me a solution to correct the display.

Andres_Intel · ‎10-23-2023

Hello HashRD,

Thank you for posting on the Intel communities. I see you want to know if we have found a solution for the Lumion graphics corruption and flickering issue, I know this is very important for you, I will more than glad to help you.

At this time Intel is investigating this issue in collaboration with the application developer. We are working really hard with them to find a solution as soon as possible.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎10-26-2023

Hello HashRD,

Were you able to check the previous post? Remember that Intel is investigating this issue in collaboration with the application developer

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎10-31-2023

Hello HashRD,

Seems you do not have further questions, so I will continue with the investigation, as soon I have a fix for this I will let you know.

Best regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎12-18-2023

Hello HashRD,

Thank you for your time.

We have been working really hard in the investigation, and I want to let you know that in Lumion 23 the flickering textures/graphics issue (not the menu corruption) should be fixed with driver 31.0.101.5081 and newer.

Please follow the steps below and let me know the results:

Clean install the graphics drive with the Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Install the graphics driver to version 31.0.101.5081.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎12-21-2023

Hello HashRD,

Did the graphics update to version 31.0.101.5081 fix the issue?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎12-27-2023

Hello HashRD,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician