Bug na formatação windows 10 na Arc a770

[Diogo0]

Olá, estou enviando essa questão, porque estou relatando um mau funcionamento no Pc, o desempenho da placa de vídeo no windows 11 64 bits era extremamente baixo, então formatei para o windows 10 64 bits, porém após essa formatação o Pc congela a tela após o desbloqueio do usuário, testei as dicas do suporte porém não funcionaram. Configuração do Pc: Ryzen 5 5600g, 16gb ram 3200mhz, fonte 600w 80 plus da msi, placa mãe a520m.

[ArchieD_Intel]

Hi Diogo0,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific driver update?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Diogo0,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Diogo0,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Best regards,

Archie D.

Intel Customer Support Technician