GUNNIR B580 Problem with PUBG

[Ygzmm]

The GUNNIR B580 graphics card experiences unstable FPS when playing PUBG. The frame rate is unstable under both DX11, DX11E, and DX12. My computer configuration is 13400F + B580. Is this an issue with the graphics card optimization or my computer configuration? How should I handle it?

[ArchieD_Intel]

Hi Ygzmm,

Thank you for reaching out to the Intel Community Forum regarding the unstable FPS you're experiencing with your GUNNIR B580 graphics card while playing PUBG. To assist us in investigating the issue, please provide the following details:

• Have you utilized DDU to thoroughly eliminate any leftover drivers before installing a new one?
• Have you tried adjusting the graphics settings?
• Have you checked the integrity of the game files or reinstalled the game?
• Could you share a screenshot of your in-game display and graphics settings?
• When did this issue begin? Was it following a particular driver update or game patch?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Ygzmm]

I uninstalled the old driver through DDU and installed the latest 6734 driver. I checked the integrity of the game and found no issues. I adjusted the graphics settings according to online tutorials, but there was no significant change, so I restored the default settings. The problem started when I used the B580 graphics card. According to others' feedback, games like Delta Force have frame rate jumps causing game screen lag, but I don't have that issue. I only experienced this lag in PUBG, and for other games, there is no such screen lag for now.The picture shows the low frame rate performance of my game, and the txt file contains the system information of my computer

[ArchieD_Intel]

Hi Ygzmm,

Thank you for providing the requested information. I will now further investigate this with the information you've provided, however confirming the following information will greatly help me.

Have you attempted to update or reinstall the game?

Can you share a screenshot of your in-game display and graphics settings?

From which gaming platform did you download the game?

Best regards,

Archie D.

Intel Customer Support Technician

[Ygzmm]

I downloaded PUBG from Steam. The game's integrity has been checked and there's no problem. Here are my game's graphics settings and screenshots of the frame rate during gameplay. In my opinion, the main reason for the game's lag is the unstable frame rate, which fluctuates between high and low. Moreover, the "low 1%" frequently occurs.I hope a solution can be found as soon as possible. Thank you very much.

[ArchieD_Intel]

Hi Ygzmm,

Thank you for your update. I will now proceed with a deeper investigation and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

I would like to request for a CapFrameX log for further analysis. Please make sure to play the game for at least 2 minutes to properly evaluate its performance. For guidance, please visit Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!. If you need assistance, we can arrange a remote session to help you obtain this log. If you have any questions, please feel free to reach out. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Ygzmm]

我不是很熟悉你提供的软件，但我用了另一个软件导出了以前的数据。我不确定它对你是否有用。下面是我的电脑系统的详细配置，包括我之前发的相关信息。如果您还需要补充任何内容，请及时与我联系。谢谢。

[ArchieD_Intel]

Hi Ygzmm,

Thank you for sharing the logs I requested. I will look into this further and will update you as soon as a solution is found. I appreciate your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

We replicated the problem using our B580 Graphics with the same game settings you provided. During our tests with driver versions 32.0.101.6737 (latest) and 32.0.101.6734, we achieved an average of 132 to 224 FPS with a minimum of 2 minutes of gameplay.

It appears that the CapFrameX result you shared runs for less than 10 seconds, which is insufficient for a thorough analysis. We recommend generating another CapFrameX result with a capture time set to 120 seconds to ensure a complete capture.

If you encounter any difficulties running CapFrameX, we would be happy to assist you further. I will be reaching out to you via email to gather more information and see if you are comfortable with a phone call. This way, we can guide you through the process of generating the CapFrameX result.

Please look out for my email and let me know if you are okay with a phone call.

Best regards,

Archie D.

Intel Customer Support Technician

[Ygzmm]

感谢您对游戏测试的帮助和解答。当我将显卡驱动程序更新到最新版本 6739 并将 PUBG 中的 DirectX 版本设置为 12 时（同时将其设置为 11 或 11x 仍然会导致卡顿），帧率变得稳定。我想问一下，PUBG 中帧率稳定的问题是否在最新版本中得到了解决，还是由于我之前未能将 DirectX 版本设置为 12。

[ArchieD_Intel]

Hi Ygzmm,

We are glad to know you found a solution, thank you for taking the time to share this fix. Regarding to your concern, the DX12 is more compatible with your Graphics card which is why it has a more stable frame rate. 

Please let me know if you have any other concerns. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Ygzmm]

感谢您的回答。根据我目前的游戏设置，PUBG 在 DirectX 12 下运行流畅，帧率稳定。但是，在使用 DirectX 11 和 11e 时，帧速率仍然不稳定。

[ArchieD_Intel]

Hi Ygzmm,

Thank you for the update and I'm glad to know that the game can now run smoothly. Regarding to the DX11, I will further check this in my end and update you once I have a solution. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

We have successfully replicated your PUBG setup using the game settings you provided, utilizing our Intel Arc B580 with graphics driver version 101.6790. We compared this setup with the RTX 4060 using DirectX 12 (DX12). Our observations indicate that the B580 benefits significantly from DX12 optimizations compared to older DirectX versions.

Below is a comparison of PUBG performance on the B580 using the Arc driver 101.6790 versus the RTX 4060, demonstrating that the B580 performs better in terms of average FPS.

Given that the B580 is a new GPU, the performance is as expected for DX12. We strongly recommend using DX12 for optimal results instead of older DirectX versions.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Ygzmm,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Best regards,

Archie D.

Intel Customer Support Technician