Bug report: BSOD with B580 paired with AMD or Nvidia graphics cards in system.

[150w]

The conditions that cause the BSOD: I have the B580 set as the default high performance GPU in windows. Meaning if the application allows, it will assign the rendering task to the B580. My display is plugged into a second graphics card (not the B580). When attempting to play certain games, this will cause a BSOD hard system crash. 

My specific use case is having the B580 render the game, and then utilizing a secondary graphics card to apply post processing effects to the final output image. This is why my display is connected to a secondary card, and not the B580 as an output. This issue occurs even without applying any post processing effects, it will occur just by having the secondary card act as a display pass-through.

I have confirmed that if I move my display cable from the second graphics card, to the B580 as an output, it solves the crashing issue. If I set the second graphics card as the default high performance GPU in windows, and keep the display plugged into it, there is no problem. This problem only exists if the B580 is the default high performance gpu, and a display cable is plugged into a second graphics card (not the B580). This has been replicated separately with 2 other graphics cards paired with the B580 in a system. An AMD RX6600XT, and an Nvidia Geforce 1080.

I have confirmed this crash to be present on 3 different games. Red dead redemption 2, shadow of the tomb raider and cyberpunk. Cyberpunk is the GOG version, tomb raider is the steam version and red dead is the rockstar games launcher version.

Shadow of the tomb raider has the most pronounced issue, the BSOD crash sometimes happens on launch before reaching a menu, other times it will crash after reaching the menu, and attempting to load into the game. Red dead redemption 2 will BSOD crash after a few minutes of playing the game. Cyberpunk is a hybrid case where it may crash in the first 30 seconds of launching, or 10 minutes into playing.

This problem occurs on all driver versions of the 67xx revision. (6732, 6734, 6737, 6739, 6790 and 6793) The problem is NOT present on earlier driver versions, tested up to 6653. Testing was completed with full DDU removals. I did a clean reinstall of windows. And the problem persists on both windows version 10, and 11. I believe the issue to be exclusively related to recent driver versions after March of 2025.

I've attached an SSU, and screenshot of the minidump analysis.

[ArchieD_Intel]

Hi 150w,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it working fine before?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Can you please provide the BSOD error that you're getting?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[150w]

1. The issue started when driver version 32.0.101.6732 was released. Things worked fine and still do work fine on earlier drivers.
2. Yes DDU was used during the process of changing driver versions, as was a clean windows installation.
3. I did try adjusting graphics settings, the game settings had no change on the bsod crash. Neither did resolution or rendering API.
4. The BSOD is "VIDEO_TDR_FAILURE"

[ArchieD_Intel]

Hi 150w,

Thank you for providing the requested information. I will now investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi 150w,

To continue troubleshooting the issue, please follow these steps:

• Ensure that your BIOS is updated to the latest version, 7D30v1N1 (Beta version).
• Could you please provide the make, model, and wattage of your power supply?
• Does the issue occur when using the Intel Arc graphics card?
• Please review the article Blue Screen Error: 'VIDEO TDR FAILURE' with Intel® Graphics and Intel® Arc™ Graphics
• For crashing issues, please obtain the dump/log files by following the steps outlined in this community link. 

If you have any questions, please let me know. Thank you.  

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi 150w,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[cabeswater]

Hello everyone! I came here to say that I have a case exactly like the one our friend who opened the ticket had. Exactly, both in use and in tests done, etc.
I came here to say that I am 100% willing to help solve this case at all costs! I can do any additional tests you want. I will provide some prior information and some observations I had.

My setup:
Ryzen 5 8500g (hdmi plugged into it)
Asus Tuf Gamming B650M-E Wifi (bios version is 3222)

32gb of ram (2x16) xpg lancer 5200mhz cl38
MSI Mag A750gl power supply
Gamdias aura 240gl water cooler
Intel Arc B580 Steel Legend
Windows 11 pro.

One possible issue I noticed: the latest drivers (I'm not sure, but at least above the 6559, which is my current one) come with a firmware update via HDMI, and I noticed that all the drivers that come with the update give this BSOD when using the ARC as a secondary. I've already tried to update the driver using the HDMI on the ARC, but nothing changed. Remember that the problem only occurs if you use it as a secondary.
A sincere appeal, I really want to solve this problem, I want to be able to update my drivers normally again, I can't stop using it as a secondary because I use the 8500g's integrated display to upscale the resolution of my TV, which is HD (1360x768) to Quad HD (2560x1440). Without it, my TV looks really, really bad.

I also sent two random minidumps, I have several here but they are literally the same error. an interesting point, in the minidump it shows that my OS is windows 10, but just ignore that please, it is actually a windows 11 pro, ignore it completely.

[cabeswater]

the files

[ArchieD_Intel]

Hi cabeswater,

I appreciate you for your cooperation in regard to this issue. To focus with this, I would like to suggest creating a separate thread. Thank you.

Hi 150w,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician