COD MW2 Campaign Remastered crash on A770 LE 16GB

[IShoINisho]

Hello, 

The game is experiencing huge frame drops and crashing on A770 LE 16GB after second cutscene, with every driver in the past year (always using DDU when updating drivers).

It's purchased from Battle.Net using their launcher.

Changing every setting one by one doesn't fix the issue, disabling shader preload also doesn't fix the issue...

Screenshot from the error is in attachment and here is the link of the video with additional info on the screen (capped to 60 FPS in-game):

https://1drv.ms/v/c/08a9bf09c441d38f/ERLb7idiiAtJoKd9OSqdcswBFO0-jSThN6mIP5GgBc7Z6g?e=CRP1EH

Thank you.

[DhannielM_Intel]

Hi IShoINisho,

Thank you for posting in the community. It seems you have two distinct issues you'd like to discuss in this thread. Due to platform limitations, I can only assist with one issue at a time. Could you please let me know which issue you would like to focus on here? For the other issue, you can create a separate thread, and another representative will assist you further. Since these issues require different troubleshooting approaches, handling them separately will ensure a more organized and efficient resolution process.

Additionally, to better understand your system, please use the System Support Utility (SSU). This tool will generate a text file containing all your system information. You can follow the instructions provided at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[IShoINisho]

Hi DhannielM_Intel, 

Thank you for looking into the issue, I will leave this thread for the game crash issue.

There is a lot of information in the SSU file and I'm not feeling comfortable sharing everything here, is there any other way to provide it privately or providing other info here?

Thanks.

[DhannielM_Intel]

Hi IShoINisho,

No problem. I'll send you a private email where you can reply with your SSU. Additionally, I have a few questions I'd like you to answer, which I will include in the email.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[IShoINisho]

Hi DhannielM_Intel, 

I have sent reply to the private email with the answers and the files, can you please let me know if everything is fine with the info provided?

Thanks.

[DhannielM_Intel]

Hi IShoINisho,

Thank you for providing the zip file. The information you've shared is sufficient for the moment, and I will proceed with a thorough investigation into the issue. I may need to request further details or ask additional questions as the investigation progresses. For now, I'll begin my analysis and will update you as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hello @IShoINisho,

Thank you for your patience. I've successfully recreated the issue you've raised. I'll be reporting this issue to the developers and will provide an update on this issue as soon as possible. 

Regards, 

Ernesto C.

Intel Customer Support Engineer

[eding1]

I can confirm this issue. When loading the "Cliffhanger" level on my Arc B580 Limited Edition, the game freezes on a white screen. I am not able to continue playing the game afterwards due to not being able to get around the level. Please fix.