COD NMW2/3 was completely broken in b580

[GGGGHOST]

I dono u guys have same problem or not but when nmw2/3 independent without cod hq erything is broken. In nmw2 visual quanlity is fine but gpu power is fixed within 60w, in opposite way nmw3 gpu power is ok but the quanlity emmmm, its just like sreenshot shows. One more thing is black ops works normal so really dono what going on. 

[DeancR_Intel]

Hi GGGGHOST,

Thank you for reaching out regarding the issues you're experiencing with Modern Warfare 2 and Modern Warfare 3. I understand how frustrating it can be when games don't perform as expected, with MW2 having visual quality issues but limited GPU power at 60W, and MW3 having adequate GPU power but poor visual quality, while Black Ops works normally.

To better assist you with this issue, could you please provide the following information:

1. Where did you download the games from? (Steam, Battle.net, Epic Games Store, etc.)
2. If you're comfortable doing so, you can use the Intel System Support Utility (SSU) to gather detailed system information. If you're not comfortable generating an SSU report, please provide the following details:

• CPU model
• GPU model
• RAM specifications
• Current GPU driver version
• Storage type (SSD or HDD)

I recommend updating to the latest driver version 32.0.101.7028, which you can download from the following link: Intel Arc & Iris Xe Graphics Driver. Additionally, performing a clean install using Display Driver Uninstaller (DDU) can help resolve any driver-related issues. You can find DDU instructions here: DDU Instructions.

For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.

Your cooperation in providing this information is greatly appreciated, and it will help us assist you more effectively. Thank you for your understanding and support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[CheeseOwl]

Hello, I’m experiencing the exact same issue as the original poster. I’m using an Intel Arc B580 GPU, and in Call of Duty: Modern Warfare III (COD20, Steam version), the preparation/loading scene only shows a gray screen with no rendered content. After testing, I found that driver version 6913 is the last one that works properly, while all later drivers (including the latest 7028) cause the same issue.

Here is my system environment for reference:
OS: Windows 11 22H2 
DirectX Version: DirectX 12
CPU: Intel Core i5-12400F
Memory: 32GB DDR4 3200MHz
GPU: Intel Arc B580
Storage: NVMe SSD
Graphics Settings: Tested at 1080p, XeSS on/off, and nearly all other graphics settings — the issue persists in all cases

Could you please confirm if this is a driver compatibility problem?

[Dementorchemist]

I am experiencing the exact same thing

[GGGGHOST]

Hi there

ok so i tried steam and battle net but noticed the same problem.

• CPU model----285k
• GPU model----b580
• RAM specifications----ddr5 96g 5600mts
• Current GPU driver version----32.0.101.7028
• Storage type (SSD or HDD)---ssd

[DeancR_Intel]

Hi GGGGHOST,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Hi CheeseOwl, Dementorchemist

Thank you for sharing this information on this thread however, I suggest that you create a new thread to avoid further confusions.

Best regards, 

Dean R. 

Intel Customer Support Technician

[Dementorchemist]

Why when it's got to do with the same issue?

[DeancR_Intel]

Hi GGGGHOST,

Thank you for providing the detailed system specifications. I can see you have a high-end system with the Intel Core Ultra 285K, Arc B580, and 96GB DDR5 memory, which should definitely handle Modern Warfare 2 and 3 without the issues you're experiencing.

I understand the frustration you're experiencing with the inconsistent performance between MW2 (limited GPU power at 60W despite good visual quality) and MW3 (adequate GPU power but poor visual quality), especially when Black Ops works normally on the same system.

Given that multiple users in this thread are reporting similar Call of Duty-specific issues with Intel Arc GPUs and considering the pattern where certain driver versions work while others don't, I will be checking this issue internally to investigate the compatibility concerns with these specific titles.

I'll get back to you with an update as soon as more information becomes available. Thank you for your patience as we work to resolve this Call of Duty compatibility issue.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi GGGGHOST,

Thank you for reaching out to Intel support. I understand how frustrating technical issues can be, and I'm here to help you get this resolved. 

To better assist you and accurately replicate the issue you're experiencing, I'll need to gather some additional information from your system. I know this might seem like a lot, but each piece helps us understand exactly what's happening on your end. 

Here's what I'll need from you: 

1. Please capture CapFrameX performance data for all the games where you're experiencing issues. For detailed instructions on how to capture this data, please follow this guide: https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057 
2. This gives us a complete picture of your system configuration. You can download the Intel System Support Utility here: https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html 
3. If you're able to record a short video showing the issue as it happens, that would be incredibly helpful for us to see exactly what you're experiencing. 
4. Please let me know the specific settings you're using when the problem occurs (resolution, graphics quality, ray tracing on/off, etc.). 
5. Was everything working fine before? If so, when did you first notice this issue, and do you remember any recent changes to your system (new drivers, software updates, hardware changes)? 

I know gathering all this information takes some time, but it really helps us get to the bottom of what's going on. Once I have these details, I'll be in a much better position to help you resolve this issue. 

Please take your time with this, and don't hesitate to reach out if you have any questions about collecting any of this information. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi GGGGHOST,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician