CODE VEIN(steam) game crash problem

[Timese]

Sorry, because I don't know English so I use GOOGLE Translate

When I was playing CODE VEIN (steam), a d3d crash occurred in the provisional government chapter.

[2023.11.23-11.25.20:215][742]LogWindows: Error: === Critical error: ===
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error: Fatal error: [File:C:\jenkins\gez_pkg6f\UE4\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 813]
[2023.11.23-11.25.20:215][742]LogWindows: Error: Rendering thread exception:
[2023.11.23-11.25.20:215][742]LogWindows: Error: Fatal error: [File:C:\jenkins\gez_pkg6f\UE4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182]
[2023.11.23-11.25.20:215][742]LogWindows: Error: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000A33ACF19 KERNELBASE.dll!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004974F836 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004958049B CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000494F9E98 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004AB5440E CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004AB57B6B CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004AB2E2F6 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004B1036C0 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004B0D541E CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004B0D6BA0 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004B2B0012 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004B2B228E CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000412B6B27 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004BCBDC9F CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004BC9A308 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000492EDB4E CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000492EE7C0 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x000000004C1605AD CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000416F30F8 CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000496E13EE CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000496DB9EC CodeVein-Win64-Shipping.exe!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000A4FD7344 KERNEL32.DLL!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000A58826B1 ntdll.dll!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error: [Callstack] 0x00000000A58826B1 ntdll.dll!UnknownFunction []
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:215][742]LogWindows: Error:
[2023.11.23-11.25.20:308][742]Log file closed, 11/23/23 19:25:20

[Jean_Intel]

Hello Timese,

Thank you for posting in the Intel Communities. We understand that you are experiencing crashing issues when playing CODE VEIN, especially when playing in the provisional government chapter.

To better assist you on this matter, we would like to ask for the graphics card model you are using. In case you have an Intel Arc Card, let us know if you have let us know if you are using a Limited Edition Card or if you are using any card from a different manufacturer: Acer, AsRock, Sparkle, or MSI.

We also would like to have more details about your system. Provide us with a system report using the Intel System Support Utility (Intel SSU).

• Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

[Timese]

Hello, yes I use Intel ArcA750, but I am not sure if it is a limited card. I updated the driver to the latest bata version 31.0.101.4972 and it still crashes. The following are screenshots of the SSU file and the Intel manager driver.

[Jean_Intel]

Hello Timese,

We appreciate the information provided. We understand that you are difficult to determine the exact model of your video card. However, we would like to let you know that we are currently working on a solution to the crashing issue on Code Vein in the provisional government chapter. Unfortunately, we are unable to provide you with any estimated time or update yet. We will proceed to look into this matter internally and post back as soon as we have more information about this matter.

Best regards,

Jean O.

Intel Customer Support Technician

[Timese]

OK, thanks
Hope it can be improved

[nicosarea]

I recently bought an ARC A750 as well and running into constant crashes around the Provisional Government Outskirts area in CODE VEIN. After doing various combinations of troubleshooting (from experimenting with different in-game graphics settings to verifying the game's file integrity) - I had come across a temporary solution that worked for me which involved running the game in DX12 mode.

1. go to steamapps\common\CODE VEIN\CodeVein\Content\ and rename the "CriWareData" folder. I renamed mine to "CriWareData_BAK"
2. go to teamapps\common\CODE VEIN\Engine\Binaries\ and rename "Win64CrashReportClient.exe". I renamed mine to "Win64CrashReportClient.exe_BAK".
3. Right-click on CODE VEIN in Steam > go to Properties... > and input "-d3d12" under Launch Options.
4. Launch the game and change the graphics settings. Under Advanced Settings, do Draw Distance=Near, Anti-Aliasin=None, SSAO=Off, Motion Blur=Off, VSync=On, Film Grain=Off. Everything else can be Low to Medium (results may vary).

I suspected that it had something to do with the game engine itself (or the way stuff is rendered in the game). There's a possibility it could be fixed via an Intel update. But in any case, this fixes my constant crashing issue. 

Reference: https://www.reddit.com/r/codevein/comments/enaxa7/not_that_usefulhow_to_run_the_game_in_dx_12_mode/

[NormanS_Intel]

Hello Timese,

We greatly appreciate your patience. I'm pleased to share that our extensive testing over the past few months indicates that the graphics driver version 31.0.101.5590 resolves the issue with CODE VEIN. We advise you to update to this driver version and inform us of the results. Please ensure to use DDU before proceeding with the update to version 31.0.101.5590.

Your feedback is valuable to us, and we look forward to hearing from you soon.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Timese,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Timese, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer