CTD, Arc B570, The Division 2, Driver Version: 32.0.101.7026 and some older drivers

[miyuri]

Unreproducible crash. Mission Occurs most frequently at Bank Headquarters.
However, this issue does not occur in 32.0.101.6913
If I were only playing this video game, I would continue using 32.0.101.6913 and there would be no problem, but that is not the case, so I want the problem fixed.
This video game uses a program called Easy Anti-Cheat, which prevents crash dumps from being generated. This makes troubleshooting the issue more difficult.

driver.
Intel Graphics Driver 32.0.101.7026

name of the game and where to obtain it.
Tom Clancy’s The Division 2
UBI SOFT STORE https://store.ubisoft.com/

Processor make and model.
Intel
Core i5-10400

Motherboard make and model.
ASRock
H470 Steel Legend

Amount of memory (RAM).
32 GB

Operating System version/build number.
Microsoft Windows [Version 10.0.26100.4946]

Power Supply make and model.
Antec
NeoECO Gold NE650G

the steps to reproduce the issue.
No reproducibility.

game settings.
Graphics:
Graphics Quality - High

Video:
Windowed Mode - Fullscreen
Resolution - 1920 x 1080
Refresh Rate - 74.97 Hz
Enable Reduced Latency - No
Enable DX12 Renderer - Yes

other.
The entire system memory and video game files are fine.
ASPM enabled, PCI Express Link State Power Management Maximum power savings.

[JedG_Intel]

Hello miyuri,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing issues with The Division 2 as it crashes with the latest driver version 32.0.101.7026. To assist you effectively, please share the information below.

1. Is the issue isolated to The Division 2?

2. Are you seeing any error message when the game crashes?

3. Do the game crash instantly after launch or does it happen when on the "Bank Headquarters"?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

---

1. Is the issue isolated to The Division 2?

2. Are you seeing any error message when the game crashes?

3. Do the game crash instantly after launch or does it happen when on the "Bank Headquarters"?

---

1.

Yes

2. 

No.

3. 

I have never seen a crash occur during the sequence from launching the game, selecting the character to use, and loading until the character becomes controllable.

However, today I observed a crash occurring during loading after executing fast travel.

The game crashed while moving without engaging in combat during missions such as “Bank Headquarters” and “Tidal Basin.”

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I don't want to show it to the general public.

[JedG_Intel]

Hi miyuri,

Thank you for sharing this information.

I understand that you don't want to share the SSU report on this thread. With this in mind, I sent you an email for you to share the SSU report to me. Kindly check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello miyuri,

Thank you for sharing the SSU report. For replication purposes, kindly share the in-game settings being utilized when the game crashes.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

Please copy the 7 files to the following directory.

%USERPROFILE%\Documents\My Games\Tom Clancy's The Division 2

[miyuri]

On August 27 and August 28, four crashes occurred, and three of them were recorded.

The driver version is 32.0.101.7026

Recording was performed using OBS Studio 31.1.2, Display Capture, DXGI Desktop Duplication.

Additionally, no crashes occurred while playing the game using 32.0.101.6913 from August 20 to August 26, and on August 29 and August 30.

crash_1.mp4: mission "Federal Emergency Bunker"
crash_2.mp4: mission "District Union Arena"

[JedG_Intel]

Hello miyuri,

I appreciate all this information. We recently released a newer driver version 32.0.101.7028. Please try to download and perform a clean installation using DDU.

If the issue persists, please let me know so we can continue to investigate further.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

I don't think it's a good idea, but I'll give it a try.

[JedG_Intel]

Hello miyuri,

I truly appreciate your perspective and understand where you're coming from. Trying the latest available driver is an important step in the troubleshooting process. It may not guarantee a fix, but it could reveal new behavior or help us rule out certain issues. I’d really appreciate your willingness to give it a try so we can move forward with more clarity.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

Driver Version: 32.0.101.7028

September 1: Crashed during mission “Capitol Building”

September 2: Did not play the game

September 3: Crashed during mission “Manning National Zoo”

September 4: Crashed immediately after entering the front of the White House

I suspect that while some game programs may have minor bugs, they run without issues on AMD or NVIDIA products, but may not function properly on Intel products because they require stricter programming.

[JedG_Intel]

Hello miyuri,

Thank you for trying the latest driver version and I'm sorry to hear that the issue persists. I'll be investigating this and I'll get back to you at the earliest opportunity.

Best regards

Jed G.

Intel Customer Support Technician

[monkiemurdie]

@miyuri 

I know division 2 is getting an update around the 6th sept. I have recently bought a B580 and reinstalled division 2. I havent played it for a long long time. so if we can we can do coop i have the same name on steam and ubiconnect. 

I also set some time aside (couple of hours) see if find any issues.

10600k as rock b580, 32gb+rebar, win 11 games mode intel graphics suite latest non whql cert driverrs on a clean install .7026  with frame cap set at 120fps.

[miyuri]

After testing Driver Version: 32.0.101.6972, I observed crashes, freezes, and abnormal vertex positions in the rendering.

This is version 6972, just one version newer than the fully functional 6913.

By examining these differences, you should be able to identify the bug.

(On September 9th, the game's executable file may be replaced with a new one, but it's probably not a big deal.)

[JedG_Intel]

Hello miyuri,

A newer driver is released. Please try to download and install the latest driver version 32.0.101.7029. If the issue persists, please let me know so we can further troubleshoot the issue.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

No issues have occurred during approximately two hours of use.

I will continue using it and monitor the situation.

[miyuri]

Driver Version: 32.0.101.7029

The malfunction continues to occur.

Crashed at the White House, DZ East, and Mission DCD Headquarters.

Roll back to 32.0.101.6913

Intel is making it impossible to download old device drivers, which makes me uneasy about the future.

[JedG_Intel]

Hello miyuri,

I'm sorry to hear that the issue continue to occur. We'll further troubleshoot this and I'll get back to you as soon as there's an update.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello miyuri,

I'm getting back in touch to give you an update. To further troubleshoot the issue, kindly try the following:

Change the game DX version:

1. Open the game settings
2. Go to Video -> Enable DX12 Renderer
3. Toggle the option.
4. Restart the game

Disable Ubisoft overlay:

1. In the Ubisoft Connect launcher, click your profile picture in the top-left corner
2. Click Settings
3. Under Interface, untick Enable in-game overlay for supported games

Delete shader cache:

1. Go to the Documents folder > My Games > Tom Clancy's The Division 2
2. Delete the ShaderCache folder

If the issue persists, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[miyuri]

Driver Version: 32.0.101.7029

use d3d11 rendering, disable Ubisoft overlay, and delete shader cache

Although it didn't crash during about two hours of play, the stuttering was so severe it was unplayable.
I don't think it will crash, but I don't want you to assume this solves the problem.

This shows the frame rate transition at fullscreen, 74.97 Hz, enable VSync.

[JedG_Intel]

Hello miyuri,

We really appreciate your cooperation and effort. Since a new issue surfaced, we'll try to replicate this on our end. We'll give you another update as soon as it's available.

Best regards

Jed G.

Intel Customer Support Technician