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Civilization V hang during game play when loading opponent animations


Any version of the driver after hangs when loading the screen when a computer player wants to talk to you.  It does not happen every time an opponent is loaded, but once it happens it is repeatable.  A reload of the autosaved game will hang when contacted by the same opponent.

The error is "FGXRenderer11::Present failed hr=CXGI_ERROR_DEVICE_REMOVED. Driver Failure" It pops up and the game is still running.  You can hear the ambient sounds, but cannot interact with the game.  It has to be killed with task manager.

Reproduced with

Rolling back to solves the problem.


Ryzen 5 7600

Asus Prime B650M-A-CSM

Acer Predator Bifrost Arc A770 16GB



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4 Replies

Hello Fulano,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

  1. Can you share a screenshot or a video of the issue?
  2. Since you are using an Acer brand Arc A770, where did you download the driver? Please tell us if you downloaded the drivers from Intel site or Acer site? If you can share the link, please do so.
  3. Please help generate the SSU logs of your system, kindly download the utility here:

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

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1 - The screenshot of the error is attached to the original submission.  The game screen is completely blank.  A full screen shot is included here.  The animations stop, flicker then the screen goes black.

2 - I have been getting updated drivers from the Intel driver download page here -  Acer has not updated their drivers since release, so no possibility of updating there.

3 - The SSU output is attached to this response. This was taken just after reproducing the crash.
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Experiencing Civilization V hanging during opponent animations can be frustrating, but there are several steps you can take to try and resolve this issue:

1. Update Graphics Drivers: Ensure your graphics drivers are up to date. Outdated drivers can cause compatibility issues with games.

2. Lower Graphics Settings Try reducing the graphics settings within the game. This can lessen the strain on your system, potentially preventing hangs during animations.

3. Disable Mods: If you are using mods, try disabling them temporarily. Sometimes mods can conflict with the game's processes and cause instability.

4. Verify Game Files Steam (assuming you're using it) allows you to verify the integrity of game files. Right-click on Civilization V in your Steam library, go to Properties > Local Files > Verify Integrity of Game Files.

5. Check System Requirements: Ensure your computer meets the minimum system requirements for Civilization V. Insufficient hardware can lead to performance issues.

6. Close Background Applications: Make sure no other applications are running in the background that could be consuming CPU or memory resources.

7. Temperature and Overheating: Check that your computer is not overheating. Use monitoring software to ensure that temperatures are within safe limits.

8. Reinstall Civilization V As a last resort, consider reinstalling the game. This can sometimes fix persistent issues caused by corrupted files.

9. Update Game Ensure Civilization V is updated to the latest version. Developers often release patches that address performance issues.

10. System Maintenance: Perform regular system maintenance such as disk cleanup and defragmentation to ensure optimal performance.

If the issue persists after trying these steps, it could indicate a more complex underlying problem such as hardware failure or a deeper software conflict. In such cases, you may need to seek further technical assistance, potentially from the game's support team or a computer technician.

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Super User

@Zohaib44   So, you joined just to post a chatgpt answer?


Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

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