Clock Drift (flicker) with Intel Arc A750

[CDR_Xavier]

I have had this issue (third time?) of the display "going out" at times. At least once playing a game (somewhat demanding workload), sometimes just straight up at desktop.

The display would flicker from a black to a regular display screen, intermittently. Sometimes it's once every few minutes, sometimes it's a few times in 20 seconds.

It seems like some kind of a "clock drift", data not aligning. Except HDMI or DP is purely digital, so I don't even know how this can happen.

I "figured" it might be that, because sometimes it does this

in between the black screens.

The monitor is a Dell U2312HM. I am using a DVI to HDMI cable. *When this happened today*.

I have *never* seen anything like that happen. And, just to make sure, this (HDMI to DVI) input works on my laptop.

However, I later switched to a DP-DP cable (the DP input also works, I use it with another computer), and the same thing happened.

And it's not the graphics card dying or whatever. I can remote desktop in, and everything is fine.

I want to say that this (display "clock drift/flicker" will happen in the BIOS as well. But fortunately(unfortunately?), the chance of the 750 "waking up on the wrong side of bed" is not very high. I don't have a picture.

It's an Arc A750 Limited Edition. Not a 3rd party.

In a Gigabyte W480 Vision W, with i7-11700K. Re-Bar should be turned on ("auto" in BIOS)

Turning off the computer solved this issue. regardless of HDMI/DP. But I wonder why?

[JedG_Intel]

Hi CDR_Xavier,

I understand that you are having display issues. As I've checked, you mentioned that you previously used HDMI-DVI cables. We do not recommend using video cable adapters, splitters or any of the kind as it might also cause issues. You may check this link out:

Furthermore, since the issue still persists after you used a DP-DP cable, please share the following information:

1. Was this working fine before?

2. Did you make any recent changes with the system?

3. Is there a specific scenario wherein the issue is more noticeable?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello CDR_Xavier,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel · Accepted solution]

Hello CDR_Xavier,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician