Company of Heroes 2 Graphics bug

[NagyAkos512]

Dear Intel Arc support team!

When i'm playing Company of Heroes 2, after 15-30 minutes, the textures stretch on random parts of the map. Several Arc users reported this months ago, and looks like its still not fixed. I would like to ask the support to investigate this issue, and try to help us Company of Heroes 2 players to fix this, because this is really annoying.

Since people already reported this issue earlier, i'm going to link that post: https://community.intel.com/t5/Intel-ARC-Graphics/Game-objects-stretch-and-cover-the-whole-screen-using-Arc-B580/m-p/1692339

I have exactly the same issue, i have the newest drivers, tried different graphics settings, nothing helped, i'm sure its a software side problem. 

I'll attach the SSU, and a picture of the problem. As the other Arc users who suffer from this graphics bug, i tried all the troubleshoot methods, for example lowering graphics settings, updating bios, updating graphics driver, lowering FPS, basically everything that might have helped, but the bug still occurs after 15-30 minutes. 

Please help us Arc users, who would like to play this old, but amazing game!

Thank you very much for your help! 

[VonM_Intel]

Hello @NagyAkos512,

Thank you for taking the time to run such detailed tests and for sharing your observations. The information you provided about the different maps, settings, and comparisons with the RX460 is extremely helpful. We attempted to reproduce the issue internally, but were unable to encounter the same artifacts you described. Based on your latest findings, it seems the issue may occur under specific conditions, such as higher graphics settings, certain maps, and possibly how the shader cache interacts with the game engine.

To help us narrow this down further, could you please share the following:

• The exact in-game graphics settings you used when the issue appeared.

• Any configuration file modifications (such as ShaderQuality changes) you made.

• Screenshots or short video clips of the artifacts, if possible.

Additionally, as a precautionary step, could you confirm the exact driver version you tested with? Also, have you had the chance to perform a clean driver uninstall using DDU (Display Driver Uninstaller) before reinstalling the latest driver version 30.0.101.7028? This step helps rule out any leftover files or corrupted shader cache that might be contributing to the problem. Your collaboration and willingness to investigate further with the community are greatly appreciated. Please continue to share any new findings.

Best regards,

Von M.

Intel Customer Support Technician