Compatibility Issue with Intel Arc Drivers on Ultra Core CPU Systems with Windows 11

[Tissue]

I am facing an issue with Intel Arc drivers on my system with Intel Ultra Core CPU running Windows 11. While driver version 31.0.101.5007 works perfectly, all subsequent versions fail to function properly. Programs either do not run or crash upon startup. The same drivers work fine on other laptops and desktops without the Ultra Core CPU.

I contacted Intel support earlier this year, but I did not receive a detailed explanation regarding the cause.

Has anyone else experienced this issue on Ultra Core CPUs with Windows 11? Are there any updates or fixes available to address this compatibility issue?

[JeanetteC_Intel]

Hello Tissue,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, I would highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply.

Please also include the applications/programs that are affected by failing while launching the program or crashing upon startup.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[Tissue]

Your email address seems to be incorrect, and the emails are not being delivered properly. I apologize for sending multiple messages. Have you checked the email I sent? It's not being delivered, saying the email address doesn't exist.

[Tissue]

파일 다운로드 받기 

Please understand that the file capacity exceeds 300 megabytes and sends it to the link

[Tissue]

“I have attached the files here and also sent them via email. Did you receive them or not? Please let me know.”

Does this look good to you?

[JeanetteC_Intel]

Hello Tissue,

I apologize for having issues sending the information I requested over email. You may only send an email by replying in an email thread, however, we don't have one. If you prefer to continue our correspondence over email, please let me know. I will also send the message via email so you'll have the option to reply on whichever channel you are comfortable with.

Regarding the Intel Arc Drivers compatibility on Ultra Core CPU Systems with Windows 11, I need additional details below, so we can fully check the root cause of this problem:

1) Please share the applications/programs that do not launch or crash upon startup.

2) What driver versions have been installed/tried that have this issue? Was this directly downloaded from the Download Center?

3) Have you tried the latest generic version, Intel® Graphics Driver 32.0.101.5989? Please try to proceed with a clean installation and if it does not work, try to use the Display Driver Uninstaller (DDU).

4) Can you share the previous case ticket when you contacted our support team earlier this year? We may have to check further on that case. *You may reply this information via email.

I hope to hear from you soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

[Tissue]

Hello sir. I would like to communicate by email. I shared the program file on Google Drive here, but I also attached a text file for the symptoms that the program you requested cannot work, but I don't see the post. Please contact me via email and I will attach it again and show it to you. Thank you for your kind response.

[JeanetteC_Intel]

Hello Tissue,

Please check your email for the next steps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Tissue]

메일로 파일을 보내드렸는데 확인하셨나요

[JeanetteC_Intel]

Hello Tissue,

I understand that you would like to communicate via email. Unfortunately, I did not receive the file you sent via email. I will resend the details that I need. Please reply and do not create a new email when sending details.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Tissue]

“Should I just wait?”

[DhannielM_Intel]

Hello Tissue,

Currently, my colleague is away, so I will be handling this thread. We have sent you an email; could you please check your inbox or spam folder? To establish better communication, please note that you can simply reply to our email once you see it. As of now, we haven’t received any response from you. Please do not send a separate email to avoid confusion; instead, just reply to our original email.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Tissue,

Good day.

I'm following up to check whether you have had the chance to review my previous email (September 6th). I resend the email today, so please recheck your email inbox, as well as your spam and junk folders. Make sure to reply to the email with the details I requested and do not create a new email thread.

I will wait for your reply (via email)

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Tissue,

Since we have not heard back from you, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician