Constant stutter and fps drops in game

[timi0408z]

Hi, i recently built a new pc with the arc a750 challenger. I have only played one game with it yet but i get constant stutter and fps drops. One thin i know that a sound (propably my gpu) keeps going when game runs normally but stutter happens always when it pauses. Here is a video: https://medal.tv/games/counter-strike-2/clips/jBFJ1lLxDMa4tsLTa?invite=cr-MSxKUjEsMzM4NzI4MTU0LA 

[DhannielM_Intel]

Hello timi0408z,

Thank you for posting in the community. To assist you further, I need more information regarding your concern. Please answer the following questions:

1. What graphics driver version are you currently using?
2. Did you check the "clean installation" checkbox when reinstalling the driver?
3. Are you playing on DirectX 12 or Vulkan API?
4. Did you download Counter-Strike on Steam?
5. Did you have a previous GPU before your A750? If so, did you uninstall the previous GPU driver using Display Driver Uninstaller (DDU)?
6. What was the maximum FPS you achieved previously?

To better understand your system information, please use the System Support Utility (SSU). This will generate a text file compiling all your system information. You can follow this Help Guide for the Intel® System Support Utility for instructions and send the text file here.

Additionally, to fully analyze your FPS drop in the game, kindly download and install CapframeX. This application will capture your FPS, stuttering, and low FPS drops in the game and convert it into data for analysis. You can follow the instructions for downloading and installing through this link: https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/td-p/1494429

Please make sure to play a complete game to gather accurate data.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello timi0408z,

I hope you're doing well. I'm following up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello timi0408z,

Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician