Crashes and Freezes in Satisfactory in DirectX12 Mode affecting entire OS

[frndotmsn]

When playing Satisfactory with my Intel Arc A770, it occasionally freezes or even crashes!

For best compatibility only the supported DirectX12 mode is used.

An example Unreal Engine 4 crash log from my system is also supplied.

Used Graphics Driver Version: 32.0.101.6881 (WHQL certified)

These crashes weren't as frequent with driver version 32.0.101.6793

Used Application: Satisfactory, launched through and bought on Epic Games Launcher / Store

System Information (a SSU report is also attached)

Processor: Intel Core i5 12400F

Mainboard: ASUS TUF GAMING B660M-PLUS WIFI D4

Memory: 2x16GB Corsair Vengeance 3200MT/s CL18

OS: Microsoft Windows 11 Pro, Version 10.0.26100 Build 26100

Power Supply:  be quiet! Pure Power 12 M 750W ATX 3.1

Steps to reproduce the error:

Run Satisfactory with the attached settings (DirectX12, Medium Graphics Preset with Textures set to Ultra)

After starting the Game for the first time, replace the ENTIRE %LOCALAPPDATA%/FactoryGame/Saved/Config/Windows Folder with that in the attacted Satisfactory_settings.zip archive.

Also, to use the provided Save File, copy the .sav file contained in the satisfactory_save.zip archive into the folder with a hexadecimal name inside of %LOCALAPPDATA%/FactoryGame/Saved/SaveGames, e.g. %LOCALAPPDATA%/FactoryGame/Saved/SaveGames/5db21c...

I suspect that this issue is not specific to this save file

Then, restart the game and play the save, after a couple of minutes to half an hour, the game should either freeze or crash.

Notice that if the game freezes, all other applications and Windows as a whole freeze, although only visually, afaik this indicates a problem with the graphics driver.

Background tasks as Audio seem to still be working.

For now my solution is manually restarting my PC if I notice it freezing, but this is highly unsatisfactory as unsaved files of other programs are lost.

[frndotmsn]

Satisfactory_settings attachment was not up to date and maybe included the DirectX11 mode instead,

the updated archive is in the attachments.

To forcibly launch with DirectX12, add the -dx12 launch flag in Epic Games Launcher

[RandyT_Intel]

Hi @frndotmsn,

Thank you for providing this information. We are currently investigating the issue on our end. Since you have provided all the necessary details, I will review everything and get back to you if I need any more information. I will update you once I have completed my analysis.

Regards,

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi @frndotmsn,

To help address the issue you're experiencing with Satisfactory, I recommend updating your BIOS to the latest version. Your current BIOS was last updated in 2022, and there is a newer version available from 2025 that may improve system stability and compatibility.

You can obtain the latest BIOS update from the following link: TUF GAMING B660M-PLUS WIFI D4｜Motherboards｜ASUS Global. Before proceeding with the update, I suggest contacting your motherboard manufacturer for additional assistance and guidance. They can provide support to ensure the update process goes smoothly.

Once the BIOS is updated, please test the game again to see if the crashes persist. Let me know how it goes or if you need further assistance. 

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @frndotmsn,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @frndotmsn,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician