Critical FPS issues in Red Dead Redemption 1 on PC

[jajibozi]

Hello,

I’m currently using a 12th Gen Intel i5 processor along with an Intel Arc B580 graphics card. The PC version of Red Dead Redemption 1 was released on October 29, 2024. My system meets — and even exceeds — the game's recommended specifications.

However, I’m experiencing severe FPS drops during gameplay, especially during cutscenes and in areas with high object density. After doing some research online, I found that many other users with the same GPU are facing this exact issue as well.

It's quite surprising that such an old game still hasn't received a patch to address this problem. Has there been any update or fix related to this issue?

The link below shows a post from someone experiencing the exact same problem I’m facing — and it was posted several months ago!

https://www.reddit.com/r/IntelArc/comments/1k56xe4/red_dead_redemption_1_remaster_for_pc_cutscenes/

Thank you in advance for your time and support.

[Mike_Intel]

Hello jajibozi,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. Was it working fine before?
2. What was the last change made in the system before the issue started?
3. What is your game launcher?
4. What are the troubleshooting steps that you tried so far?
5. Please help generate the SSU logs of your system. Kindly refer to the link below of the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[jajibozi]

Hello Michael,

Thank you for your response.

Here are the answers to your questions:

1. Was it working fine before?
   No — the FPS drop issue has been occurring ever since I first launched the game.

2. What was the last change made in the system before the issue started?
   There were no specific changes. The issue started from the very beginning, and I've kept both Windows and my graphics drivers up to date since then.

3. What is your game launcher?
   I’m using Steam.

4. What are the troubleshooting steps that you tried so far?

   Updated Windows regularly, Updated Intel Arc graphics drivers whenever a new version was released, Tweaked in-game graphics settings, Lowered all graphics options to minimum, Tried enabling/disabling V-Sync, motion blur, and other options, Verified game files through Steam

5. SSU logs:
   I’ve attached the SSU log as requested.

Please let me know if you need any additional information. I’d really appreciate your support in resolving this issue.

[Mike_Intel]

Hello jajibozi,

Thank you for the update.

Based on SSU you are using the latest Graphics driver. However, the BIOS of your motherboard is not yet updated.

Let me provide the following steps and kindly update me if you are still having the same issue.

1. Please update the BIOS of your motherboard. For the guide, you may contact your motherboard manufacturer and here is the link where you can download the latest BIOS: PRIME B660M-K D4｜Motherboards｜ASUS Global
2. Kindly try to re-install the latest driver using DDU method. Please refer to the link below for the steps:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Latest driver:

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[jajibozi]

Hello Michael,

I’ve completed the steps you recommended

I updated the BIOS of my ASUS PRIME B660M-K D4 motherboard using the latest version from the official ASUS website.

I also used DDU to completely uninstall the previous graphics driver and then performed a clean installation of the latest Intel Arc driver.

Unfortunately, the issue still persists. The game continues to experience severe FPS drops, especially during cutscenes and in object-heavy areas.

Please let me know if there are any other suggestions or next steps I can try.

Thank you again for your support.

[Mike_Intel]

Hello jajibozi,

Thank you for the update.

I may need to simulate this one in our lab and for me to replicate the issue, please help provide the following details.

1. Please share the screenshots of the game's graphics settings (in English).
2. If you are having the issue in a specific part of the game, please tell me or provide a guide on how to get the issue while playing.
3. Please use CapFrameX and generate a gameplay file for minimum of 5 minutes. Please check the link on how to install and generate JSON file here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[jajibozi]

Hello Michael,

I’ve done my best to follow all the instructions you provided.

I'm not entirely sure if everything was done exactly as expected, but I’ve attached the necessary file(s) based on your guide.

The system didn’t allow me to upload the raw .json file directly, so I’ve compressed it into a .zip archive and attached that instead.

Please let me know if anything is missing or if you need me to re-do any part of the process. I’ll be happy to help further.

Thanks again for your support!

[Mike_Intel]

Hello jajibozi,

Thank you for all the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Earl_Intel]

Hello jajibozi,

Thank you for patiently waiting on us.

What you’ve reported is part of a known issue that our team is actively investigating. We understand the impact this may have on your experience and want to assure you that resolving it is a priority.

We’ll provide an update on this thread as soon as new information becomes available. Your patience and understanding are greatly appreciated.

Best regards,

Earl E.

Intel Customer Support Technician