Custom colors

[Somilinski]

I tried applying custom video colors to games like valorant, csgo, fortnite and it doesnt work because it says the graphics doesn't support it.

So my question is does the issue appear for everyone or just for me?

I would really like to know , if its the same problem for everyone, will and when will that be fixed.

Thanks!

[Hugo_Intel]

Hello Somilinski

Thank you for posting on Intel® ARC™ Graphics Communities. I understand you are experiencing issues settings custom colors in some games, I am sorry for this issue and I will be glad to assist.

• Please share a video of the steps that you follow to modify these settings, so we can have a better understanding of the issue.
• Also, create a log file with the Intel® System Support Utility and attach it to your response.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Somilinski]

As I said above I saw that the error appears on intel ARC gpus and I can see and read that the gpu is not supported but I am wondering is it me or is it the gpu in general.

I have will send you errors and log file so if we can see if the issue can be resolved

Thanks!

[Hugo_Intel]

Hello Somilinski

thank you for sharing the information with us. Allow me to check the compatibility between this tool and our Intel® Arc™ Graphics with our team. I will post back once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Somilinski

I appreciate your patience. This seems to be an issue coming from the app as it is not compatible with Intel® Arc™ GPUs, the software needs to be updated to add this compatibility, answering to your questions, this is a general problem and not only isolated to your system. We would advise you to contact the app developer to get more information and check if they will add support in the future.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Somilinski

Since there are no further questions related to this topic, we will continue closing this thread. Feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.