Deadlock crashed on Vulcan mode with A770

[Joyko]

Hi,

The deadlock works on dx11 mode, but after I switch to Vulcan mode, the game crashes.

I am using the latest driver 31.0.101.5989. I can see this driver has optimized the game on dx11 mode. But since dx11 is not natively supported on a770, it will have performance loss, so I prefer to use Vulcan mode. But the game will crash after that.

Could you please fix it? Everyone I know uses Arc Graphics has this problem, you can easily reproduce it on your side, please don't ask me to provide system details, it's unnecessary.

Thank you!

[RandyT_Intel]

Hello Joyko,

I want to assure you that this issue is currently under investigation. I have raised this matter with our engineering team, and they are actively looking into it. Your patience is greatly appreciated while we work on finding a solution.

Rest assured; we are committed to resolving this problem as quickly as possible. Thank you for bringing this to our attention.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Joyko,

Our team is looking into the issue you reported, and we need a bit more information to help us diagnose it properly. I understand that you mentioned it may not be necessary to request this from you, but we do need it for our simulation. I hope you understand.

• Could you please run the SSU tool and send us the logs?
• I noticed you’re currently on driver version 31.0.101.5989. Could you update to the latest version, 32.0.101.6079? If the issue persists, please use DDU to uninstall and then reinstall the latest driver. If you need to reinstall GPU drivers, we recommend using Display Driver Uninstaller (DDU) to perform a clean installation of the GPU drivers, a guide on how to use DDU can be found here.
• Additionally, could you try using different HDMI/DP cables, ports, and display panels from other vendors and share your observations with us?
• If you encounter any errors, a crash dump file or screenshots would be very helpful.

Once we have this information, we’ll be able to replicate the issue on our end and identify the cause.

Thank you so much for your cooperation!

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Joyko, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Joyko, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician