Deep Link doesn't work for me

[Kodio]

I have an i5 12400 and an Ark 380. Use supported software (HandBrake) for Deep Link. But the iGPU never kicks in. What am I doing wrong and how can I use this technology?

I found the setup instructions here: https://www.intel.com/content/dam/www/central-libraries/us/en/documents/2022-07/intel-dl-handbrake-whitepaper-final-07152022.pdf

[RamyerM_Intel]

Hello Kodio, 

Thank you for posting in the communities. Upon checking I found out that each of the Intel Deep Link features will be automatically enabled if your system meets the specific requirements listed below: 

Dynamic Power Share:

• Only available on mobile Arc Graphics
• Requires the laptop’s thermal solution to be a unified design to include both the CPU and GPU
• Must be enabled by the manufacturer

Stream Assist:

• Must be supported by the developer of the streaming software
• Currently enabled on Intel Arc Control, Open Broadcaster Software (OBS)*, XSplit*, AVerMedia CamEngine*, Streamlabs*, and Huya*

Hyper Encode:

• Must be supported by the developer of the encoding software
• Currently enabled on Handbrake*, Davinci Resolve*, and Cyberlink*

Hyper Compute:

• Must be supported by the developer of the AI software
• Currently supported by OpenVINO™

You may also visit this link for more details: 

How to Tell If an Intel® Deep Link Feature Is Enabled on My System?

That being said, I want to ask some details to make sure we are on the same page. When you mention that the iGPU never kicks in, can you please tell me more on where you are seeing this happen? Please also share with us your SSU Logs so we can check for possible errors and to be more familiar with your system as well. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello Kodio, 

How are you doing? To further investigate this for you kindly please share with us the information I have requested in my previous post. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello Kodio, 

I hope you are doing well. As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician