valorant on arc a770

[klt]

My game is freezing when i am opening any menu on the game

[VonM_Intel]

Hi, klt.

Thank you for posting in our Community.

Game freezing issues, especially when opening menus, can be quite disruptive. 

You told me about your Intel Arc model, but I do not have sufficient details about your hardware and software configuration to help you. Please run the SSU report so I can check important details such as OS build#, Wi-Fi driver version, errors logged in the system, etc). 

Also, if you have taken any steps to fix this issue before contacting us please give me those details so we don't repeat any unnecessary steps

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[klt]

[VonM_Intel]

Hi, klt.

Thank you for providing the screenshot from your SSU logs. I have a few additional questions:

• Are there any error messages that appear when you access the game menus?
  
• Have you tried updating your games to the latest versions?
  
• Have you also updated your motherboard's BIOS to the latest available version?
  

Moreover, I would like to share with you this article/link: Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics, where you can find all of the troubleshooting steps that we’re going to perform. Please let us know if these steps resolve the issue or if you encounter any difficulties along the way.

Best regards,
Von M.
Intel Customer Support Technician

[VonM_Intel]

Hi, klt.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician