Desordre Demo (UE5 game) - always crashing (DX12 & Vulkan) & GSCx64 igfxnd win event log error

[LynxRufus]

I recently wanted to try out the free Demo of an upcoming 3D puzzle game shooter named Desordre (gameplay looks quite familiar, a bit like in Portal)

(Link to app on steam: https://store.steampowered.com/app/2097490 )

it is using Unreal Engine 5, and features like Lumen & Nanites,

and also has XeSS included (that's how I found out about it in the first place because it is listed in the games database over here: SDK · Intel XeSS · Technologies · SteamDB  )

Details for Desordre.exe  (UnrealEngine5)

File Version: 5.1.1.0

Product Name: BoostrapPackagedGame

Product version: ++UE5+Release-5.1-CL-23901901

for my current system config/settings ( SSU / dxdiag files etc.) see over here:

https://community.intel.com/t5/Graphics/Intel-Arc-dGPU-DirectX-12-feature-level-support-confusion/td-p/1485817

(ryzen 5600, Arc A770, 32GB RAM, windows10pro with latest updates & drivers)

unfortunately, when running it with Dx12, it will always crash the second after loading into the first level:

---------------------------
The UE-Desordre Game has crashed and will close
---------------------------
LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 868]
CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed
at D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910
with error 887A0006

or:

---------------------------
The UE-Desordre Game has crashed and will close
---------------------------
LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 868]
hr failed
at D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\Windows\WindowsD3D12PipelineState.cpp:856
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

with Vulkan, it won't even load into the main menu and crash seconds after launching the game:

---------------------------
The UE-Desordre Game has crashed and will close
---------------------------
LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\VulkanRHI\Private\VulkanUtil.cpp] [Line: 931]
VulkanRHI::vkCreateDescriptorPool(Device->GetInstanceHandle(), &PoolInfo, VULKAN_CPU_ALLOCATOR, &DescriptorPool) failed, VkResult=-1
at D:\build\++UE5\Sync\Engine\Source\Runtime\VulkanRHI\Private\VulkanPendingState.cpp:52
with error VK_ERROR_OUT_OF_HOST_MEMORY

or:

---------------------------
The UE-Desordre Game has crashed and will close
---------------------------
LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\VulkanRHI\Private\VulkanUtil.cpp] [Line: 931]
VulkanRHI::vkQueueSubmit(Queue, 1, &SubmitInfo, Fence->GetHandle()) failed, VkResult=-4
at D:\build\++UE5\Sync\Engine\Source\Runtime\VulkanRHI\Private\VulkanQueue.cpp:73
with error VK_ERROR_DEVICE_LOST

I'm also seeing this then in the windows event log:

The Intel(R) Graphics System Controller Firmware Interface is being reset:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="GSCx64" />
<EventID Qualifiers="32775">1</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-05-14T17:14:10.6215754Z" />
<EventRecordID>47278</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="1864" />
<Channel>System</Channel>
<Computer>PC-J1122</Computer>
<Security />
</System>
- <EventData>
<Data />
<Binary>00000000010000000000000001000780000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

or:

display driver "igfxnd" is not responding and has been restored:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-05-14T17:21:27.4357892Z" />
<EventRecordID>47281</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>PC-J1122</Computer>
<Security />
</System>
- <EventData>
<Data>igfxnd</Data>
<Data />
</EventData>
</Event>

[Jean_Intel]

Hello LynxRufus,

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

We will do further research on this matter and post the response on this thread once available.

Best regards

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello LynxRufus,

We appreciate your patience, and we apologize for the delay in our response.

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Said that we will proceed to close this thread. If you have additional questions, open another question, as Intel will no longer monitor this thread.

Best regards

Jean O. 

Intel Customer Support Technician