During the game, the GPU usage will randomly drop from 99% to 1% at irregular intervals.

[iQuan]

During the game, the GPU usage will randomly drop from 99% to 1% at irregular intervals.
The power consumption of GPU has dropped from 172W to 50W.
Causing the game frame rate to drop from 40 frames per second to 1 frame per second.

Seriously affecting the gaming experience

[iQuan]

[DeancR_Intel]

Hi iQuan,

Thank you for posting in Intel Communities. Apologies for the delay on my response.

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
2. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
• Processor make and model.
  • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

1. Tell us the steps to reproduce the issue (this is very important!).
2. For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

Best regards,

Dean R.

Intel Customer Support Technician

[iQuan]

This is SSU report for my computer

[iQuan]

My  graphics driver is WHQL 32.0.101.6078

[DeancR_Intel]

Hi iQuan,

I would like to recommend doing clean installation of the latest driver and try DDU:

Clean Installation of Intel® Graphics Drivers in Windows*

The latest driver now available is Intel® Graphics Driver 32.0.101.6079/32.0.101.5736

Intel® Arc™ & Iris® Xe Graphics - Windows*

Let us know if the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi iQuan,

We are following up to find out if you experience any issues.

We weren't able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi iQuan,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[iQuan]

Thankyou for your attention.

I have found the cause of the issue.

The reason for the game lagging is due to using an XBOB controller.

When connecting the XBOS controller in Bluetooth mode, it causes frame drops in games. However, this does not happen when using a wired connection.