Final Fantasy 13-2 with Intel Arc

[Bakral]

Hello

I want to ask about any tips how to get more FPS in FF13-2. Im using ARC A770 and have already installed all Fixes for FF13-2 for more fps, anyway game still running around 20-25fps what is a joke. I know this port for pc is bad but worse graphic card from nvidia can achieve 60fps. 

Now im using driver: 31.0.101.4887

I tried a few one but effect was the same. For the example FF13 had same problem but i found for this game good drivers and game had stable 60fps.

Any tips or recommened driver?

Grettings

[Jean_Intel]

Hello Bakral,

Thank you for posting in the Intel Communities. We understand that you are experiencing performance issues when playing Final Fantasy XIII. To better assist you, we want to confirm the following information:

• Is this issue present since you played the game for the first time? If not, was there a system update before the issue started?
• Is the performance issue related to a specific game zone?
• What game distribution service do you use to install the game? (Steam, Epic, Microsoft Store)
• Share with us a screenshot of the game graphics settings you are currently using.
• We understand that you have an Intel® Arc™ A770, but we would like to check more details about your card. Is it a Limited Edition card, or is it a graphics card from any of the other manufacturers: Acer, AsRock, Sparkle?
• There is a more recent driver than the 31.0.101.4887, so we recommend you install the latest graphics driver, 31.0.101.4900. In case you have not tied it, you can perform a fresh install of the graphics driver by running the  Display Driver Uninstaller (DDU). Please note that previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

We are checking in your thread to see if you have been able to install the new driver after running the DDU software. Let us know if you have any updates.

You should also remember to provide us with the information we requested about your issue, as this help us to better assist you.

Best regards

Jean O.

Intel Customer Support Technician

[Bakral]

Hello

Thanks for your anserw. So about your qeustion

• Yes, issue  occurs from the first launch.
• No, problem is related to whole game
• Im playing by steam
• About graphic setting - tbh is no matter which i set - effect is the same.
• A770 8gb Phantom Gaming
• About DDU - i did it, and installed already the newest one drivers - 31.0.101.4952 - effect is the same
   I also noticed that the graphics card is used at 80% while playing and the CPU  jumps from 50 to 100, so maybe that can be a problem.

[Jean_Intel]

Hello Bakral,

Thank you for the information provided. We understand that the issue remains after running the DDU and installing the new driver. Based on this, we will proceed to look into this matter internally. Let us look into this matter, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

Thank you for your patience. We are still checking in on your issue; however, we would like to let you know that we will try to replicate your problem internally, and we want to ask you for as many details as possible about the step-by-step to replicate your issue. Sharing a video showing the problem would be ideal so we can reproduce your issue more effectively.

We also would like to gather more details about your system, so please share with us a system report using the

•  Intel System Support Utility (Intel SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Bakral]

Thats a scane and 30s of gameplay, in the worst moment is around 28fps. 

Greetings

[Jean_Intel]

Hello Bakral,

Thank you for providing the information. We would like to inquire if you experience this issue more often during combat.

Best regards

Jean O.

Intel Customer Support Technician

[Bakral]

Yes, FPS are dropping every time when there is more happening on screen. Whole game looks like that, mean in every fight fps can drop, the more spectacular the opponent, the worse it is. 

Greetings

[Jean_Intel]

Hello Bakral,

Thank you for the inforamtion provided. In your system reports, we noticed that the Operating System is not up to date, you have the 22621 build, and Microsoft released version 22631 recently. Based on this, we recommend you install the latest Windows updates.

Best regards

Jean O.

Intel Customer Support Technician

[Bakral]

Thanks for answer, but I don't believe in updating windows can help with that game. Anyway, last time i received a hint to install DXVK, and thats helped a lot. Game still have fps drops but not that big and overal fps are higher. For me this is what i searched for. 

So, thank you for trying to help me Jean.

Greetings!

[Jean_Intel]

Hello Bakral,

We understand that you don't believe that updating Windows can help you with the game. However, it is always recommended to keep your system up to date. We also see that the game performance improved after running and installing DXVK.

Finally, we would like to inform you that we continue to look into this issue internally. Allow us some time to look into this, and we will be posting back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

We want to assure you that we are actively looking into this matter. We are gathering more information and will keep you informed as soon as we have any updates. Thanks for your understanding.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

Thank you for your patience on this matter. We are now posting to let you know that we have not been able to replicate your issue, as we are currently facing a crashing issue when opening the game. We would like to check if you or any community member has a workaround for this matter.

Finally, we would also confirm the game's version you have, as there may be a game update that is causing the game to crash.

Best regards

Jean O.

Intel Customer Support Technician

[Bakral]

Hello

I see, so we speak about old game which has not been supported for years but for sure i used 4gb patch and 1.64 Fix. Sorry I didn't mention it earlier.

[Jean_Intel]

Hello Bakral,

Thank you for the information provided. We will proceed to resume our research into this matter internally. We will be posting back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

Thank you for waiting patiently. We would like to inform you that we have investigated the issue you reported. During gameplay, there are instances where the frames per second (FPS) drop to around 30 just before entering a battle. This happens when the enemies suddenly appear on the screen, as seen in the video we recorded. However, we would like to emphasize that the same problem occurs even when using third-party graphics cards. Hence, we suggest that you contact the game developer to address the issue, as it may be a problem with the application.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Bakral,

Since we have not heard back from you, we will proceed to close this thread. As we mentioned before, this seems to be a game issue, as the issue you reported can be seen when using third-party graphics cards, so we recommend you contact the game developer for further assistance. If you require further assistance, open a new thread, as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician