Fortnite Anti-Cheat crashes the game when it detects Intel Drivers if running on DirectX11

[djmrFunnyMan]

When trying to run Fortnite on DirectX11 with an Intel card the anticheat will crash the game due to the intel driver being "untrusted" 

I have already ran DDU but it did not resolve the issue.

Reproduction Steps: 
- Set "Rendering Mode" to DirectX11 in Fortnite settings
- Restart the game
- Queue for a Battle Royale match

You'll crash while connecting to the server.


I'm attaching the crash logs (zipped) and an SSU log of my device.

[Felipe_Intel]

Hello @Ralpis this is still under investigation. 

[djmrFunnyMan]

I have once again ran into this issue but the anticheat no longer complains.
This makes me think my initial assesement was wrong and the crash causes the anticheat to trip and not the other way around.

Anyhow I believe "high resolution textures" must be enabled in this installation for the issue to occur.

[Felipe_Intel]

Hello all, this issue is not seen with the latest game update "Shock n' Awesome" Chapter 4 Season 6. Make sure your game and your graphics driver are up to date. 

Let us know if this update fixed the issue for you. 

[RandyT_Intel]

Hi @djmrFunnyMan,

Please kindly review the updated article, which now contains all pertinent information regarding the issue and its resolution. 

Performance Issues with Fortnite* on Intel® Arc™ Graphics

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @djmrFunnyMan,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @djmrFunnyMan,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician