Forza Horizon 4 Xbox App version crash at start

[kcw]

Driver updates fix other random crash, but this issue stay

Intel Arc A750
Driver version: 4953

[Jean_Intel]

Hello kcw,

Thank you for joining the Intel Communities. We are here to help you with the crashing issue when playing Forza Horizon 4.

To better assist you, we would like to ask for the following information:

• When did the issue start?
• What steps have you taken to solve this problem?
• Did you have another graphics card before installing the Intel Arc A750?
• What is the exact model of your Intel Arc A750? Is it the Limited Edition card or a card from any of the other Intel Arc card manufacturers (MSI, Sparkle, AsRock, GUNNIR, Acer)?
• Create a system report using the Intel System Support Utility (Intel SSU) to have more details about your system:
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[kcw]

• When did the issue start? It start few months ago.
• What steps have you taken to solve this problem? Keep driver and firmware up-to-date, reinstall game, reinstall driver (clean), update bios, reduce memory speed
• Did you have another graphics card before installing the Intel Arc A750? My PC is a fresh install for Intel Arc A750, but its a VM with GPU passthrough. (guest OS= windows 10, host OS = Rocky Linux 9)
• What is the exact model of your Intel Arc A750? Is it the Limited Edition card or a card from any of the other Intel Arc card manufacturers (MSI, Sparkle, AsRock, GUNNIR, Acer)? GUNNIR, bought in Hong Kong

[kcw]

Result from SSU

[Jean_Intel]

Hello kcw,

We are checking on your thread to see if you have been able to gather the information we requested in our previous post. Let us know if you still need assistance.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kcw,

Thank you for the information provided. Based on the details you have shared, we would like to further look into this matter internally. Allow us some time to look into this issue, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kcw,

We are jumping in your thread to let you know that we have tested the game internally and we have not been able to replicate your issue, as the game launches without issues; you can take a look at our video for the replication process. We tested the game in a native Windows system to avoid any third-party apps causing issues. So we recommend you test the game in a Native Windows 10/11 system. Note that Intel Arc graphics does not support virtualization, you can take a look at our article 'Graphics Virtualization Technologies Support for Each Intel® Graphics Family' for more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kcw,

We want to confirm if you have been able to test the game in a native Windows system. We also would like to hear if you have any feedback or observations of our test for this issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kcw,

As we have not heard back from you, we will proceed to close this thread. If you have any other questions, open a new thread, as Intel will no longer monitor this topic.

Best regards

Jean O.

Intel Customer Support Technician