Game Crash Due to Intel Graphics Driver (igd12um64xe2.dll) – Exception Code 0xc0000094

[Sora991]

Description:

Hello Intel Support,

I encountered a crash while playing Path of Exile 2. The game crashes consistently with the following error pointing to the Intel graphics driver:

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x68ace7be
Faulting module name: igd12um64xe2.dll, version: 32.0.101.6989, time stamp: 0x68958276
Exception code: 0xc0000094
Fault offset: 0x0000000000261153
Faulting process id: 0x3368
Faulting application start time: 0x1DC182986507649
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d7c8ee1f3f08d120\igd12um64xe2.dll

System Information:

• CPU: Intel Core i5-12400f

• GPU: Intel Arc B580

• Driver Version: 32.0.101.6989

• OS: Windows 11 [24H2]

• RAM: 32 GB

• Display API: DirectX 12 (used by the game)

Additional Notes:

• The crash happens shortly after launching the game.

• Reinstalling the game does not help.

• Switching to DirectX 11 (if supported) reduces crashes.

• The issue appears to be related to the graphics driver module igd12um64xe2.dll.

Please advise if there's a workaround or upcoming fix. I’ve attached my DxDiag.txt and event logs for further investigation.

Thank you for your support.

Best regards,

[RandyT_Intel]

Hi @Sora991,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action. 

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you recently updated your Intel graphics driver, or did the issue begin after a specific update (Windows or driver)?
• Have you tried launching the game with different graphics settings (e.g., low/medium/high presets)?
• Could you please provide the crash dump or log file generated by the game or Windows? follow this guide: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community
• Could you share a screenshot of the game settings or a screen recording that shows how to reproduce the issue?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Sora991]

Subject: Update on Path of Exile 2 Crash Issue – Driver Update Applied

Hi Randy,

Thank you for your support and guidance.

I wanted to update you that I have performed a clean installation of the Intel graphics driver version 32.0.101.7028 just yesterday. Since then, I have played Path of Exile 2 for about an hour and have not experienced any crashes so far.

However, the playtime is still limited, so I will continue to monitor the situation. If the issue occurs again, I will follow the steps to capture crash dumps and share them with you for further investigation.

For your reference, I have attached the following files:

• Intel System Support Utility (SSU) report

• Event Viewer logs related to the crash

• DxDiag report

• Screenshot of Windows Update history

Please let me know if you need any additional information.

Thank you again for your assistance.

Best regards,
[Sora991]

[RandyT_Intel]

Hi @Sora991,

Thank you for the update. I’m glad to hear that the game has stabilized after installing the latest graphics driver. Based on this, may I kindly confirm if the crashing issue has been fully resolved? If so, I’ll proceed to close this thread.

Regarding your other concern about limited playtime, I recommend creating a new thread with additional details specific to that issue. This will help us keep our responses organized and allow us to better support and investigate the playtime concern separately. Please note that this thread is focused on the crashing issue in Path of Exile 2, which appears to have been addressed by the graphics driver update.

For your convenience, I’ve already collected and saved the relevant logs from this session for future reference.

Looking forward to your confirmation so I can take the appropriate next steps. Thank you again for your cooperation and support. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Sora991]

Hi Randy,

Thank you for the follow-up and for your assistance throughout the process.

Yes, after installing the latest graphics driver, I haven't encountered any more crashes in Path of Exile 2. So it seems that the crashing issue has been resolved.

I appreciate your suggestion regarding the playtime concern. I’ll go ahead and create a separate thread for that issue as advised.

Thanks again for your support!

Best regards,
Sora991

[RandyT_Intel]

Hi @Sora991,

Thank you for confirming that the graphics driver update has resolved the crashing issue with Path of Exile 2. I'm pleased to hear that you're now able to enjoy the game without interruptions.

I appreciate you taking the initiative to create a separate thread for your playtime concern, this will ensure you receive focused assistance for that specific issue.

Based on your confirmation that the primary crashing problem has been successfully resolved, I'll now be closing this case. Should you encounter any similar technical issues in the future, please don't hesitate to reach out for support.

Thank you for your patience and cooperation throughout this process. We're glad we could help get you back to gaming smoothly! 

Best regards,  

Randy T.  

Intel Customer Support Technician