Games FPS issues

[Ak30]

got the b580 and amd 5 7500f, and some how , with a amd 3 3100 and gtx 1650 i had 20 less fps in rainbow six siege, and I could actually play apex legends and call of duty, ever since i got these, cod will crash within 30 seconds, apex would freeze every time I go in a game and i have to close the game, and siege, ill get 200 fps, but when i had my old pc, I'd get 150-180. when my new computer is so much better then my old, these things shouldn't happen.

[JedG_Intel]

Hi Ak30,

I understand that you're encountering performance issue with your Intel Arc B580 and I understand that this shouldn't happen. It would be helpful if you can share more information for me to address this properly. Please see below.

1. Which digital game distribution platform are you using to play the games (Epic Games, Steam, etc.)?

2. Are you seeing any error message when the game crashes? If there is, please share a screenshot.

3. What game settings are you using on these games?

4. What troubleshooting steps have you performed?

5. Is the issue isolated to these 3 games?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Ak30,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Ak30,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician