Gigabyte M27Q Shows VRR Not Supported

[iamalexk]

My Gigabyte M27Q shows up as having no VRR support even though it is a freesync enabled monitor. VRR is turned on in windows and on the monitor itself. VRR works perfectly fine on my old GPU, but not on my new INTEL ARC 750. I've attached a screenshot of what I see when I try to enable it.

[Jean_Intel]

Hello iamalexk,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you, please provide me with the following:

• You mentioned that the issue did not occur on an old card, was this card the original card on the system, or is it installed on a separate unit?
• Are you using any adapter to connect your monitor?
• Is this issue present since day one?
• We would like to gather more information about your system, so please create a system report using the following tools:
• Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save
  • Attach it to your next response.
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello iamalexk,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello iamalexk,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.