Gothic 2 Night of the raven: no videos

[DennisW]

Questions	Answers (N/A if not applicable)
Does your system meet the game’s minimum system requirements?	yes
Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?	yes
Please provide your system information by attaching the following file: 1.     Download the System Support Utility tool to the system where the issue occurred. 2.     Run SSU.exe. Select "Everything". Then click Scan. 3.     Save the data to the text file and attach it to this report.	done
Please describe your issue as accurately as possible.	Videos are not working: only black screen with full functionally audio
What distribution service did you get the game from? (example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)	Steam
Please provide the game's graphic/video settings when the issue occurs.	Graphic Quality (Low, Medium, High, Ultra): equal Resolution (1920x1080, 3840x2160): 1920*1080 Vsync (On/Off): off Display (Fullscreen / Windowed/ Borderless Windowed): Fullscreen
Please let us know which game API was been used when the issue occurred (examples: Vulkan, DX11, DX12, OpenGL, etc...)	Direct3D7-Renderer
Is the power cable plugged in or not? (running on AC power or Battery?)	Running an AC
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1.Start the game 2.Look the intro video 3. 4. n.

[Jean_Intel]

Hello DennisW,

Thanks for posing in the Intel communities, we understand that you are experiencing issues when playing Gothic 2 Night of the raven.

Regarding your issue, you can try the following to solve the issue:

Perform a clean driver installation for our latest production driver 31.0.101.4255. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

Sometimes corrupted files from previous versions may cause issues, try reinstalling the game.

Also, in case the issue is still present, we would like to further investigate this matter, please provide me with the following:

• Is this the first graphics card installed on your system?
• Share a video recording showing the issue you face.
• Create a report using the Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[DennisW]

Hello Jean O.,

I solved the problem with a Direct3D11 renderer game patch.

https://forum.worldofplayers.de/forum/threads/1429766-D3D11-Renderer-f%C3%BCr-Gothic-2-%28alpha%29-11

Until I bought the ARC A750, the game run without any problems with a GTX 1060 6GB.

I suppose the Intel driver may have a problem with old Direct3D7 commands.

Best regards,

Dennis

[Jean_Intel]

Hello DennisW,

We are glad to know that the issue is solved after installing Direct3D11 renderer game patch. Since the issue is now solved we will close this thread now. If you need additional information, please submit a new question since this thread will no longer be monitored.  

Best regards,

Jean O. 

Intel Customer Support Technician