Graphic issues in Arcade Paradise

[Kaberu]

I purchased Arcade Paradise on Steam, and it has some sever texture and color issues. I already contacted the publisher/developer and the response was: ARC is not officially supported and DirectX 11 (which the game uses) has known problems on ARC. They recommended bringing it up with Intel and, I know some of these issues are across multiple games. Hopefully an update will fix these problems soon.

The system I am using: ASRock B550M-ITX/ac motherboard, AMD Ryzen 3700x with 16GB RAM, and the new GPU, an Intel Arc A770 LE (16GB version), running on the latest Windows 11 update. The BIOS and drivers have been updated to the latest versions.

The GPU drivers are a fresh install and the game was freshly installed as well. HDR is disabled on the TV and in Windows settings. The game was purchased and played via Steam.

On the title screen, the glow effect is blotchy and flat: https://drive.google.com/file/d/1CykpCay913IX0qr7Rj4BC6jJsEYaDF1T/view?usp=drivesdk

This seems to be an issue across multiple games with the Arc cards based on reviews I have seen, although I have only experienced it with Arcade Paradise as of the time of this email. Here is an image with glow disabled: https://drive.google.com/file/d/1NTEcqQtpgEM2hL8knmEmXjwQ8x7FZ_Yr/view?usp=drivesdk

In the game is where the main problem lies. Many of the textures are black or often heavily shaded with a primary color. The screenshots show a lot of black textures, with red and green shading inside the laundromat. The PDA is flat black and I cannot navigate the PDA screen because of this. When I disable some of the effects in the game, I can get other shades but nothing is close to correct. In one combination, nearly everything was a shade of green, or the PDA looked correct but the hand was a strong green color with discoloration in the rest of the game. I could not find a combination of settings that gave anything near correct.

Screenshots:
https://drive.google.com/file/d/1zPaoJSnaj_6fr16paXRWCgGTxepDf4uk/view?usp=drivesdk

https://drive.google.com/file/d/1fvTUANfx07FIzVSkTHtgJ9kaNFYBQgFT/view?usp=drivesdk

Again, I understand this is in part due to a newer GPU but if anyone has any insight to help make the game playable, such as configuration settings, Steam launch options, a patch, or anything like that, I'd certainly appreciate it.

For now, I'll have to play on the Xbox... as long as my wife isn't playing it of course!

DXDiag is included in case it helps.

[Jean_Intel]

Hello Kaberu,

Thank you for posting on the Intel️® communities. We understand that you are facing graphical error when playing Arcade Paradise.

We will do further research on this matter and post back once we have more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel · Accepted solution]

Hello Kaberu,

We appreciate your patience.

We are currently working on fixing issues with Dx11. However, a permanent fix for this title is running it on DirectX 12:

• Open Steam client
• Right-click on the game
• Select Properties -> General -> Launch options box
• Add the following line -force-d3d12

Best regards,

Jean O.

Intel Customer Support Technician

[Kaberu]

It worked!

Thank you so much and keep up the awesome work!

[Jean_Intel]

Hello Kaberu,

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Jean O.

Intel Customer Support Technician