Incompatibility with Vulkan and After Effects plugins and others.

[jesus9]

Hello, I am writing because I have an intel A750 graphics card from asrock and well, in short, I installed it on my PC, downloaded the drivers and for some reason since I am dedicated to editing when using the AE plugins as an element 3d there are problems and bugs like literally everything looks black and it does not let me put the environment and by the way options like image sharpness or adaptive tessellation do not appear in the intel program and also in applications like intel graphics command center or external apps like gpu-z it says that vulkan technology is not active and in the intel graphics software it tells me that there is a version of it and although in terms of games it does not give problems, I think there is an incompatibility with editing apps.

 

[JedG_Intel]

Hello jesus9,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing issues with After Effects as it produces bugs and everything looks black. There are few underlying causes to this issue and to address this effectively, kindly share the information below.

1. Was After Effects working fine before?

2. Is the issue isolated to After Effects?

3. Have you tried updating to the latest version from Intel's official website or ASRock's support page?

4. What version of After Effects are you using?

5. Kindly share a short video clip showing the issue

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello jesus9,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hello jesus9,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician