Indiana Jones - Path Tracing Error on A770 16GB

[PKD-NeXuS]

Hello,

when I try to start Indiana Jones with Path Tracing Option enabled, the game crashes with the "failed to allocate video memory" message I've attached.

I'm running the latest WHQL driver: 32.0.101.6647 and ReBAR is enabled on my Z890 Taichi OCF.

The A770 should have enough video memory, to start with PT enabled, so I guess it's some driver issue.

Best regards!

[JohnM_Intel]

Hello PKD-NeXuS,

Thank you for raising this concern within the community. To assist you more effectively, could you please provide a screenshot of the settings? This will help me investigate the issue with Indiana Jones further. Additionally, if you have access to the game, please share the CapFrameX results so I can analyze the FPS.

Regards,

John Sergio M.

Intel Customer Support Technician

[PKD-NeXuS]

Hello,

I'm running WQHD resolution with maxxed out graphics settings. It's running well WITHOUT path tracing (full ray tracing).

... as soon as I activate the 'full ray tracing' option (path tracing), the game crashes with an video allocation error (posted in the first post). I know of at least one other user on the german https://extreme.pcgameshardware.de/ forums, who has encountered this problem through multiple driver versions.

Therefore I obviously can't do any CapFrameX runs with this option enabled.

This is of course with the A770, as the option isn't available for the B580 due to the lower amount of VRAM.

Best regards!

[JohnM_Intel]

Hello PKD-NeXuS,

Thank you for providing that information. I understand that you are unable to run CaprframeX due to the issue mentioned. To help me replicate this problem further, could you please provide a screenshot of the game settings? This will allow me to properly investigate the issue in our lab.

Regards,

John Sergio M.

Intel Customer Support Technician

[PKD-NeXuS]

Hello John,

I'll have to switch back to the A770 (currently the B580 is in my setup for testing) for the screenshots. Should be able to get the screenshots in the next 8-10 hours.

Best regards!

[JohnM_Intel]

Hello PKD-NeXuS,

Thank you for providing that information. I will await your update before proceeding with the investigation.

Best regards,

John Sergio M.

Intel Customer Support Technician

[PKD-NeXuS]

Hello John,

thank you for your patience. Here are the setting screenshots, I've added two comments on the screenshots.

I'm suspecting VRAM management is acting unexpectedly, as there should be enough VRAM on the A770.

Best regards!

[JohnM_Intel]

Hello PKD-NeXuS,

Thank you for sharing the game settings with me. I will need some time to conduct a thorough investigation of this issue in our lab.

Best regards,

John Sergio M.

Intel Customer Support Technician

[PKD-NeXuS]

Hello John,

any news on this?

Best Regards!

[JohnM_Intel]

Hello PKD-NeXuS,

We are still actively investigating this issue internally, and at this time, I am unable to provide an ETA for the fix. However, as soon as there is an update, I will make sure to post it on this thread.

In the meantime, would you be able to provide an SSU test? This would greatly assist us in our investigation.

Steps to Run Intel® System Support Utility (SSU) for Windows

1. Download and launch SSU.exe.
2. Scan: Check the box for Everything and click Scan.
3. Review: Once the scan is complete, click Next.
4. Save: Click Save and share the report with us.

Your cooperation is greatly appreciated, and I’ll keep you updated as soon as we have more information.

Best regards,

John Sergio M.

Intel Customer Support Technician

[RandyT_Intel]

Hi @PKD-NeXuS,

Just checking in on previous message regarding your inquiry from John. Have you had a chance to review it? If you need more information or have any questions, to the requested logs feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello @PKD-NeXuS,

I want to assure you that I am actively investigating the issue to find a resolution as quickly as possible.

At this time, I do not have an estimated timeframe for when the issue will be resolved. However, please rest assured that I will keep you informed and provide updates as soon as I have more information.

I appreciate your patience and understanding in this matter.

Regards,

Randy T.

Intel Customer Support Technician

[JeanetteC_Intel · Accepted solution]

Hello PKD-NeXuS,

Please update your game and try the latest driver version 32.0.101.7028 (Latest) using DDU. Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[PKD-NeXuS]

Hello RandyT_Intel  and JeanetteC_Intel ,

first I'd like to thank you for keeping an eye on this topic for such a long time. The support you offer for the folks with Arc cards is amazing and your drivers are very good by now.

I've put my A770 (a B580 is now my daily driver) back into my system and checked Indiana Jones with Path Tracing using driver v7028.

It's now properly working and I've done a little benchmark to show you, it has me all excited for Celestial cards to arrive.

Thanks again for all the amazing work.

Best regards!

[RandyT_Intel]

Hello PKD-NeXuS,

Thanks so much for your kind words and for sharing your benchmark results! We're thrilled to hear everything's working well with driver v7028 and that you're excited for the Celestial cards.

With that, we'll go ahead and close this thread. Feel free to reach out again if you have more feedback or questions in the future! 

Best regards,

Randy T.

Intel Customer Support Technician