Intel ARC显卡兼容性问题反馈 - 《植物大战僵尸》Steam版白屏问题

[D9341]

当前驱动版本：Intel® Arc™ Graphics Driver 32.0.101.6559

问题应用信息

• 应用程序名称：Plants vs. Zombies GOTY Edition

• 获取渠道：Steam

• 问题表现：游戏启动后持续白屏

据其他网友描述使用Ultra处理器游玩时也出现该问题，在禁用掉[设备管理器，显示适配器，Intel(R) Arc(TM) Graphics]后可以正常游玩。

此外在游戏内若是启用Full screen也可以正常使用 

[Mike_Intel]

Hello D9341,

Thank you for posting in Intel community Forum.

请注意，我只能用英语为您提供支持。我使用网络翻译工具翻译了此回复，因此翻译可能有些不准确。

For me to further check this, please help provide the following details:

1. What is the complete model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your system?
4. How did you update the driver?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello D9341,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello D9341,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician