Intel ARC 750 directX crashes after running Baldurs Gate 3

[johnson3]

Thanks to the community I am a Taiwanese player, English may not be very good

When I play Baldur's Gate 3, I can get to the game's main menu, but when I open a new game and load it to 100%, it crashes.
(both Direct11 and Valkan have been used)
I've updated to beta driver 4578, or looked at various solutions on the web, but nothing seems to fix this.

I need help thanks

CPU Intel i5-12400

RAM 16GB

Intel® Arc™ A750 顯示晶片

[Andres_Intel]

Hello johnson3,

Thank you for posting on the Intel communities. I see that you are having crashing issues with your Intel® Arc™ A750 Graphics, I understand how annoying this can be, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Take screenshots of the game, this is in case we need to replicate the issue.
• Did the game properly work before?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows to know your hardware and software information.

Regards,  

Andres P. 

Intel Customer Support Technician 

[johnson3]

Hello Andres

I started with a Nvidia1050ti and was able to play Baldur's Gate 3 just fine

I tried downgrading the driver from 4578 to 4576, but it still didn't solve the problem.

I tried turning off "Resizable Bar" and it works to get to the home screen of the game, but with "Resizable Bar" on, I can't even get to the home screen. I have attached my gameplay video and ssu.text Hope you have a nice day.

Regards,  

Johnson.

[Andres_Intel]

Hello johnson3,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

• What is the power supply make and model?
• Clean install the graphics driver to version 31.0.101.4577. For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• If the issue persists, repeat the previous steps but this time by downloading the driver 31.0.101.4578.
• Update BIOS version to 2603. For installation steps, contact ASUS.

Regards,  

Andres P. 

Intel Customer Support Technician 

[johnson3]

Hello Andres

Thank you very much for your help

My power supply is Apexgaming STR650MW(650W)I have followed the steps to update BIOS 2603 and driver 4577. I am very happy to finally be able to enter the game, but the second problem is that it still crashes frequently during the game, about once every 15 minutes, or when the animation is over, I should try to update 4578 Or is there another workaround?
I have attached the game crash message

greeting,

Johnson.

[Andres_Intel]

Hello johnson3,

Thank you for your answer, it has been very helpful.

Happy to hear that there is an improvement, let's try to clean install the graphics driver to version 31.0.101.4578, following the steps of the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver, just to double-check if the behavior changes.

If the issue persists, repeat the previous steps, yesterday we released a new graphics driver version 31.0.101.4644.

Please let me know the results. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[johnson3]

Hello Andres

Thank you very much for your help

I updated the driver to 4644 and the crashes are still the same when I get into the game, then I went back to 4578 and the crashes are much less, maybe once an hour or two, it's ok for me, I hope there are others method can be completely resolved.

Regards,  

Johnson.

[Andres_Intel]

Hello johnson3,

Thank you for your for completing all the steps.

I will start with an investigation and as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello johnson3,

Thank you for your time.

We still working on the investigation, and now we are trying to replicate the issue, as soon I have further details I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello johnson3,

Thank you for your wait time.

We have been working on the investigation and now we have some recommendations to check if the behavior changes:

• Reseat the graphics card in the PCIe port.
• Verify the game file's integrity or reinstall the game.
• Follow the suggestions provided in the third-party article How to fix Baldur’s Gate 3 crashing: Disable Larian Launcher, BIOS tweaks & more.

Please keep us informed of the results.

Regards,  

Andres P. 

Intel Customer Support Technician 

[johnson3]

hello andres

A few days ago, I reinstalled the system in the cleanest environment and re-downloaded the drivers and games. Miraculously, the problem was completely resolved. The A750 can play games very smoothly without crashing. Thank you so much. I get all kinds of solutions these days. Thank you so much!

Regards,  

Johnson.

[Andres_Intel]

Hello johnson3,

I am happy to hear that the issue is fixed after reinstalling the system in re-downloading the drivers and games, so I will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician