Intel ARC A380 screen flickering, how do I fix this problem?

[SalmanMahmud]

When I launched Edge browser this flicker is happen sometimes this problem happen in other app also but in Microsoft edge its happen more. When this problem occurs I close my Edge browser and reopen it  then this problem is gone some times but after shut down and open my pc this problem is coming back again. This problem occurs every  times.

Please help me regarding this issue.

[RandyT_Intel]

Hi @SalmanMahmud,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Is there any physical damage to the system? 
• What troubleshooting steps have you tried so far? 
• Have you noticed any signs of overheating in the system? 
• Is there a specific action or event that seems to trigger the flickering in Edge or other apps?
• Have you tried connecting a new monitor or changing cables?
• Does the issue persist if you disable hardware acceleration in Edge settings?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[SalmanMahmud]

Yes performed a clean installation of the graphics driver. The issue first occur after install the card. No I didn't made any changes in software or hardware system recently. No physical damage. Didn't troubleshooting so far. No overheating issue. Without any action display flicker automatically. No I didn't tried connecting a new monitor or changing cables. This issue didn't persist if I disable hardware acceleration in Edge settings.

[RandyT_Intel]

Hi @SalmanMahmud,

The issue began after installing the graphics card, despite performing a clean installation of the graphics driver. This suggests a potential compatibility or configuration issue with the new card. May I know what was the previous GPU installed to your system? Since disabling hardware acceleration in Edge settings resolves the flicker issue, indicating that the problem may be related to how the graphics card handles hardware acceleration.

Here are my recommendation:

• Although not yet attempted, connecting a different monitor or using different cables could help determine if the issue is related to the current display setup.
• Important: Use DDU to remove your current graphics driver. Next, install your graphics card's most recent graphics driver.
• Verify that BIOS settings are optimized for the new graphics card, including checking for any settings related to hardware acceleration. Contact your motherboard manufacturer to further check on this.
• Conduct additional troubleshooting steps, such as testing the card in a different system or checking for conflicts with other installed software.

 If the issue persists let me know so I can coordinate this internally for further investigation.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @SalmanMahmud,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @SalmanMahmud,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician