Intel ARC A750: Issues with OBS when I play Native Vulkan API games

[Monty]

Hello,

When I use OBS and play at same time a Game that is using Vulkan as native API, I can't record or stream the game, just display a black screen.

[Andres_Intel]

Hello Monty,

Thank you for posting on the Intel communities. I am sorry to hear that you are having black screen issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Does the issue happen with a specific game?
• Take a video of the issue
• What is the power supply make and model?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Monty]

Than you,

• Does the issue happen with a specific game? All games and software that use Vulkan as native API.
• Take a video of the issue Just in OBS doesn't appear the video, no errors displayed.
• What is the power supply make and model? My PSU is EVGA B650 Plus Bronze
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

[Andres_Intel]

Hello Monty,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

• Clean installation to version 31.0.101.4575 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Monty,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Monty]

Hello Andres,

Please follow the steps below and let me know the results:

• Clean installation to version 31.0.101.4575 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

I did it, and issue persist.   (I used to use a GTX 1050Ti and I can play Vulkan games and use OBS.)

I think maybe is a Driver issue.

[Andres_Intel]

Hello Monty,

Thank you for your answer, it has been very helpful. 

This week we released a new graphics driver, please follow the steps below and let me know the results:

• Clean install the graphics driver to BETA version 31.0.101.4576 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Monty]

Ok, will try with the new drivers during next week. but if problem persist I will reply again.

[Andres_Intel]

Hello Monty,

Thank you for your answer.

I appreciate for letting me know, please remember to keep me informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

[Monty]

Hello Andres.

I want to inform recently I did a clean installation of the new drivers (31.0.101.4577) but unfortunately the issue persists.

[Andres_Intel]

Hello Monty,

Thank you for your response, and for completing all the steps.

Please follow the step below in case we need to replicate the issue:

• Take a video of the process, showing game settings , OBS settings, and steps to replicate it.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Monty]

Hi Andres.

I Attach video files with the information about OBS settings, and 2 videos showing you how I try to capture a Vulkan game on OBS.

-Just Vulkan Games does not work with OBS

-DirectX games works perfect with OBS.

-OpenGL games works perfect with OBS.

[Andres_Intel]

Hello Monty,

Thank you for your answer.

I will start with an investigation to provide you with the next steps, and as soon I have further details I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Monty,

Thank you for your time.

We still working really hard on the investigation and now we are trying to replicate the issue, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Monty]

Hello Andres,

Thank you,  I'm still waiting for it.

Have a nice week.

[Andres_Intel]

Hello Monty,

Thank you for your time.

We still trying to replicate the issue, we almost finishing with the replication and we will have the results soon, once we have them we will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Monty,

Thank you for your wait time.

We have been working on the issue reproduction, and it was replicated successfully, we tested OBS using the Intel® Arc™ A750 Graphics and a Nvidia Geforce GTX 1070 the issue was present in both graphics cards, you can find the video results attached below. For that reason, we recommend contacting OBS developers for assistance, since this indicates that it is not a driver problem.

Please let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Monty, 

Were you able to check the previous post? Remember we recommended contacting OBS developers for assistance, since this indicates that it is not a driver problem.

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Monty, 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician