Intel ARC and Iris Xe graphics WHQL problem

[Frank1234]

Ever since I updated my Intel ARC and Iris Xe graphics WHQL driver all my games on steam close unexpectedly or crash after a few minutes, I tried everything possible like rolling back the driver uninstalling and reinstalling an older version of the driver, updating my OS and BIOS, setting the game to a lower graphics level, still nothing seems to work, can someone help me please!

My PC info - Dell Inspirion16 5620, 12th Gen Intel core i5-1240P 1.70GHz, Intel Iris Xe graphics,

64-bit OS, 16GB RAM

[Jean_Intel]

ello Frank1234,

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues after updating your graphics driver.

To have a better understanding of your issue, please provide me with the following:

• What driver version did you install?
• What driver installation process did you follow?
• What are the games with issues?
• We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the Intel System Support Utility (Intel SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click "Next"; then "Save." 

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Frank1234,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Frank1234,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.