Intel ARC b580 game black screen issue

[Ezo]

i just got asrock intel arc b580 when i play any game i got this weird switching black screen and when i restart problem is solved but it came back somehow i did DDU and still problem was there and i just solved this problem by switching games screen to windows to back to fullscreen and it some how fixed but to do this screen gonna be switching black hope this will be fixed in next driver update or idk if this was my pc problem 

[JezreelZ_Intel]

Hi Ezo,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. Can you confirm if the black screen issue occurs with all games, or are there specific games affected?
2. Have you noticed any patterns or specific actions that trigger the black screen, such as certain in-game settings or activities?
3. Does the issue occur only during cutscenes, or does it also happen during regular gameplay or menus?
4. When did the issue start? Was it after a specific driver update or game patch?
5. What troubleshooting steps have you tried so far?
6. Is the Resizable Bar enabled?
7. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
8. Have you tried adjusting the graphics settings?
9. Could you provide a screenshot of your in-game display and graphics settings?
10. Which gaming platform did you use to download the game?

Additionally, I would like to obtain 3 CapFrameX logs to thoroughly analyze the FPS performance. Kindly ensure that the game runs for a minimum of 3 minutes each time.

To gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you for your cooperation.

Best regards,

Jezreel Z.

Intel Customer Support Technician

[Ezo]

Hi sorry it took long to response 
1. yes i can confirm this happens to all games

2. if i was like watching youtube or reading blogs and after that i play games idk 1 to 7 hour then this black screen happens 
and if i alt tab to other chrome or steam its okey nothing wrong and enter game black screen glitching i can hear the audio and my keyboard input can work but its just glitching screen 

3. it happens soon as i enter the game and 1 sec screen shows and black screen came back and so on like loop

4. right after when i plugged my gpu

5. DDU Display Driver Uninstaller so far i only did this and nothing

6.  Resizable Bar idk what is this but i never enter bio settings gonna check soon

7. Yes 

8. No

9. soon i will add the video on youtube and give the link (only people who have the link can see) 

10. steam, riot clients

CapFrameX logs idk what is this but im gonna read it soon

okey i will do the SSU soon

[Ezo]

2. 1 to 7 hour means like youtube and blogs not playing games 1 to 7 hour some where it can happen at 1 hour or it can happen 7 hour later not playing games only reading or watching videos

[JezreelZ_Intel]

Hi Ezo,

Thank you for your response. I will await the CapFrameX logs and the System Support Utility (SSU) report that you will provide. These documents are essential for us to better understand your system configuration and address the issue effectively.

Your cooperation in providing this information is greatly appreciated. If you have any questions or need assistance with generating the logs or report, please feel free to reach out.

Thank you for your understanding and support.

Best regards,

Jezreel Z.

Intel Customer Support Technician