Intel Arc A750 and Starfield

[thresher456]

I appear to be getting some sort of artifacts. I have updated the drivers. I haven't made sure if my gpu is sat correctly. The "artifacts" are not to be seen on any other game, they are intermittent and they only appear around light sources. Any idea of how to fix it?

[Andres_Intel]

Hello thresher456,

Thank you for posting on the Intel communities. I see that you are getting artifact while playing Starfield with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To understand the situation in a better way, please answer the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand?
• Take a screenshots of the artifacts, this is for me to know how it looks like, and also to know if we are working on a fix for that specific artifact you are getting.
• In case we need to replicate the issue, take screenshots of the game settings.
• To know your system configuration, download and attach the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[thresher456]

I have an intel brand card.
My system is an intel i5 10400f 16gb of ddr4, and the a750 gpu. I am running medium graphics, low motion blur, CAS, and 45% resolution.

[Andres_Intel]

Hello thresher456,

Were you able to run Inte SSU to know your system environment?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello thresher456,

Thank you for your response, and for all the information provided.

Please answer the questions and provide me with the information requested below, it is going to help us to continue with the next steps :

• Take screenshots of the artifacts to check if we are aware of that issue or if it is a new issue.
• I see you mentioned that you are running the game at medium graphics, low motion blur, CAS, and 45% resolution, in case we need to replicate the issue to do it as accurately as possible, take screenshots of the game settings.
• I noticed you shared some information about your system, thank you for that it helps a lot, but I also need you to attach the Intel® SSU report to know some other information.

If you have issues providing these files, please let me know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello thresher456,

Were you able to generate the report of the Intel® SSU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello thresher456,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello thresher456,

I want to let you know, that we have completed the reproduction of the LAB but it was not replicated, you can find the video to check the results below.

https://youtu.be/7y75NPsjiPg

In this case, to check if the behavior changes, follow the steps below and let me know the results:

1. Clean install the graphics driver Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
2. Then, install the graphics driver to version 31.0.101.4953. We released this driver yesterday.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello thresher456,

Were you able to update the graphics driver to version 31.0.101.4953?   

Does the issue persist?

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello thresher456,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician