Intel Arc B580 Crashing "Out of video memory" Constant Freeze ( Mostly in Valorant )

[maxcoLo]

Hello Team Blue,

I would like to raise this frustrating constant disconnection and freezes. The scenario is we are using a diskless setup for a small cafe:

Server:
Ryzen 7700
64GB DDR5
10GBPS TX401 connected to TP Link 10gpbs SFP+ port to cater 2.5GBPS each port for below clients
Gigabyte B650 AX

Valorant installed in Samsung 990 Pro 2TB


Clients (10 units of)
Ryzen 7600 
1x 16GB DDR5 
Asus B650M-A II (Updated latest Driver)
Intel Arc B580 (Updated April 10, 2025 Driver Clean Installation)


Virual Memory set to manual 12000 - 30000


Still a constant crash is happening. From time to time due to Out of video memory and trying to allocate.. I also noticed when I try to ctrl+del to force close the freezed valorant, I saw that the memory usage is at 99%


Please let me know what other information do you need.

[maxcoLo]

Update:

Some improvements after application of Virtual Memory to 12000-30000  -But not 100% guaranteed. 
While the player is trying to login via SSO (Socmed/FB/GMAIL) the player executed an alt+tab that caused the freezing of the game Valorant and unable to ctrl+delete/alt+f4 but was able to see the Task Manager (but covered with Frozen Valorant)

Saw some improvements that they were able to finish the game without crashing.
So far 5 clients are playing together able to finish 1 map without crash.

Still monitoring...


Suggestion - is it possible that for this kind of encounter we send an email or at least have a QR ready to be scanned for information of what happened and its logs similar to BSOD? - this is for your reference and future stabilization of the drivers. But I am assuming this is a windows error and happened to encounter in GPU level.

[maxcoLo]

still encountering issues like attached even after adjusting 12000 - 30000 virutal memory.

It happens even at V-SYNC enabled.

Monitor used for the 10 clients:
ASUS TUF Gaming VG259Q3A 180hz

Drivers are up to date April 10, 2025

[VonM_Intel]

Hi, maxcoLo.

Thank you for posting in our Community and for the comprehensive breakdown of your setup and the detailed observations you’ve shared. This kind of input is incredibly valuable and demonstrates your thorough approach in isolating the issue. I understand the critical nature of this matter, especially in a live diskless café environment, and we share your urgency in finding a stable resolution. To proceed further, could you kindly confirm:

• Have you noticed this issue on other games or applications, or is it isolated to Valorant?
• Are you using Intel Arc Control, and if so, have any settings (e.g., Resizable BAR, Overlay, Power Settings) been changed?
• Does the issue occur only during login/interruption (e.g., Alt+Tab, SSO) or also during long gameplay sessions?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[maxcoLo · Accepted solution]

I think I may have solved the issue of out of memory.

It seems, Intel Arc B580 is heavily using RAM as a backup memory. (this is just a conjecture based on observation).
And since, I only have single channel per unit (16gb) that it causes a stress on a single stick together with diskless approach. I tried placing extra 16gb to those clients that encounters the errors frequently and they seem to be working fine now. I'm just thinking if I can remove the virtual memory adjustment I made earlier to 12000 - 30000.

So my advise is, look for 8gb (2 stick) instead of 1 16gb.

But this has to be specific in Intel GPUs. I assume this will happen in most cases if they have single stick memory, once they have used up all the RAM, it will then go out of memory. I assume this is where the texture is saved reason for trying to allocate texture....

- for now can be closed- 

Solution: Increase ram or force dual stick instead of 1 big RAM stick.



Thanks.

[VonM_Intel]

Hello, maxcoLo.

Thank you for the detailed update and for sharing your observations. This is incredibly valuable feedback. It’s great to hear that adding an extra 16GB stick and effectively enabling dual-channel memory seems to have resolved the out-of-memory issue on affected systems. Your insight regarding Intel Arc B580 leveraging system RAM extensively for memory-intensive operations, such as texture allocation, aligns with how integrated GPUs often behave, particularly when dedicated VRAM is limited or unavailable. Your hypothesis makes sense, especially in diskless setups where memory usage patterns can be more aggressive.

Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Von M.

Intel Customer Support Technician