Intel® Arc™ B580 Graphics在游玩Granblue Fantasy: Relink帧率和显卡占用率异常

[吴灿鹏]

在2K标准画质的情况下，显卡的占用率100%，这远远高于官方的推荐配置，帧率极其不稳定时常在10-60帧之间徘徊，1%low帧率特别低，不管如何设置画质得到的结果都大差不差, 只有下降分辨率到1080P才能勉强达到60帧稳定可玩的状态

[JohnM_Intel]

Hi 吴灿鹏,

请注意，我只能用英语为您提供支持，或者如果您愿意，我可以将您转移到支持您语言的其他团队。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Please be informed that I can only support you in English, or if you prefer, I can transfer you to a different team that supports your language. I have used a web translation tool to translate this response; hence, there may be some inaccurate translation.

Thank you for raising this concern with us, but for us to investigate this issue further, kindly provide some information for us to know more about the issue you experienced.

1. Are you using a laptop or desktop?
2. What is the graphics card you are currently using?
3. Is your graphics driver updated?
4. What is the application you are using when the FPS is unstable?
5. What is the highest resolution you use with stable FPS?

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Best regards,

John Sergio M.

Intel Customer Support Technician

[吴灿鹏]

这是我用ssu保存的信息

[JohnM_Intel]

Hi 吴灿鹏,

Thank you for providing the SSU. I already checked it and found out that the drivers version is updated already, but still your FPS is still unstable. I have another set of questions for us to simulate this kind of issue.

1. Kindly confirm if you're playing Granblue Fantasy: Relink.
2. What is the setting used when it's unstable?
3. What is the setting used when it's stable?

I will wait for your response for us to simulate the issue of why it becomes unstable.

Best regards,

John Sergio M.

Intel Customer Support Technician

[吴灿鹏]

是的 我正在游玩Granblue Fantasy: Relink 他在2560*1440分辨率下无论何种设置都会造成严重的卡顿，将分辨率降低到1920*1080帧数也不是很稳定，但是得到了一定的缓解，附件是在2K分辨率下最高质量下运行游戏的1%low帧，多数情况下只有10-20帧

[吴灿鹏]

这是我的游戏设置

[JohnM_Intel]

Hi 吴灿鹏,

Thank you for providing the application that you use and the settings used. For us to investigate this issue further, kindly follow the steps below for us to check the performance of your graphics while playing the game.

CapFrameX Installation Instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be in to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The status in the overlay will change to "Recording frametimes XX s.".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The status in the overlay will change to "Processing data.".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right-click the capture and click on "Copy/paste recording file(s).".

Best regards,

John Sergio M.

Intel Customer Support Technician

[吴灿鹏]

是这样操作吗 我尝试了一下，这是在2K分辨率下运行最高画质的记录

[JohnM_Intel]

Hi 吴灿鹏,

Thank you for providing the capframex test results for Granblue Fantasy Relink. Give me enough time to internally investigate the issue and get back to you as soon as possible.

Best regards,

John Sergio M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello 吴灿鹏,

Thank you for your patience. I have a few more questions regarding the performance issue you're experiencing with Granblue Fantasy: Relink. Please answer the following questions:

1. What GPU were you using previously? When you first installed the B580 and played the game, was the FPS already very low?
2. If you were using a different brand of GPU before switching to Intel, did you perform a clean installation and use Display Driver Uninstaller (DDU) to remove the previous driver?
3. What is the make and model of your monitor? Also, what refresh rate is set on your monitor when playing the game?
4. If possible, could you provide an English version of the screenshot you posted? This will help me properly replicate the issue.
5. Is Rebar currently enabled and CSM disabled on your system?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[吴灿鹏]

1.这台PC安装的第一块GPU就是B580，并且我第一次游玩这个游戏时FPS就很低了
2.我刚刚用Display Driver Uninstaller卸载了所有品牌的GPU驱动程序，并重新安装了英特尔显卡驱动程序，情况没有改善
3.附件有我的显示器品牌截图，刷新率在180hz，没有开启HDR
4.我不知道您需要哪些截图？是游戏设置的截图吗
5.我的系统开启了Rebar并且禁用了csm

[JohnM_Intel]

Hi 吴灿鹏,

Thank you for answering my question to better understand your concern, and since you're done with DDU and updating the drivers, kindly provide the things below for me to better understand the issue

1. Provide the BIOS settings in the English language.
2. Provide a screenshot of Granblue Fantasy: Relink setting in English. This will help me better follow and replicate the issue.
3. Based on the screenshot of the monitor, the brand and model are not clear; kindly provide the brand and model of the monitor.
4. And if possible, a video record of the game.

Note: All screenshots must be in English format for me to better understand them.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi 吴灿鹏,

Sending this as a soft update if you can provide the information needed in the English language for me to better understand the issue you experienced.

Hope you send us the information to resolve this issue.

Best regards,

John Sergio M.

Intel Customer Support Technician

[吴灿鹏]

这是您需要的

[吴灿鹏]

这是显示器

[JohnM_Intel]

Hi 吴灿鹏,

Thank you for providing the information I needed to replicate this issue on my end. Kindly give me enough time to test these settings.

Once done, I'll get back to you to provide you the resolution.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello 吴灿鹏,

Thank you for patiently waiting; I have replicated this issue on my end. Kindly follow the steps below:

1. Kindly check the power plan settings in Windows; kindly set it to "High Performance" if it's not set to that.
2. Try "Fullscreen" instead of "Borderless" in the game and check FPD to see if it will become stable.
3. Disable in Windows "Game Mode" and "Xbox Game Bar" and test FPS.

Regards,

John Sergio M.

Intel Customer Support Technician

[吴灿鹏]

我开启了高性能模式，开启了无边框窗口，卸载了Xbox game bar ，关闭了游戏模式，帧率曲线依旧是非常不稳定，没有任何改善

[JohnM_Intel]

Hello 吴灿鹏,

Thank you for following the steps I provided, but still the issue persists. I will look this up in our laboratory to check for any troubleshooting to do with this concern.

I ask for your cooperation to give me enough time again to replicate this.

Regards,

John Sergio M.

Intel Customer Support Technician

[AdrianJ_Intel]

Hi 吴灿鹏.

I will conduct an internal review and investigation on this matter. As other teams may need to participate, we will reach out to you with any news or updates as soon as they become available.

Thank you very much!
Adrian

[NormanS_Intel]

Hello 吴灿鹏,

Thank you for your patience. I wanted to let you know that we conducted three test runs with the Arc B580 using the Arc driver 101.6651 (WHQL), and our results indicated a smooth gaming experience with the same game settings you provided.

I recommend installing our latest graphics driver version 32.0.101.6651 WHQL Certified, as our investigation suggests this driver offers improvements for this game. Please let us know how it goes. Before installing the graphics driver, ensure you perform a clean installation using DDU.

If the issue persists, please share the exact model and wattage of your power supply so we can verify if your system has adequate power. I look forward to your response.

Best regards,

Norman S.

Intel Customer Support Engineer