Intel Arc B580 Pixel Errors

[danielkornar]

Hello Intel, hello Intel Community,

I purchased an Intel Arc B580 LE, which arrived on 10 April 2025. The pure benchmark performance combined with my Intel i7-12700 and 32 GB DDR4 RAM is good as expected (~14,768 points in 3DMark TimeSpy), the gaming performance is mixed, accompanied by occasional bugs in DX11 applications (in Battlefield 5 the ground was missing at times, DX12 runs without problems). The performance in Hunt: Showdown is very mixed, but playable (1080p, medium, 1% low around 70 fps), I haven't had any crashes so far. However, I had expected these kinds of hurdles due to Intel's new position in the dGPU market.

# System (detailed SSU below)
* CPU Intel i7-12700
* Mainboard Gigabyte B660M Gaming X DDR4 (UEFI v. F31)
* RAM 2 x 16 GB DDR4-3200 CL16
* SSDs 2 x 1 TB Western Digital SN770 BE
* Power supply Sharkoon WPM Gold Zero (80+ Gold, 750 Watt)
* Monitor Dell S2421HGF (Firmware v. M3B102)
* Monitor MSI Optix MAG301RF (most recent firmware)

# Issue
It happens from time to time that I have a slight pixel errors? (pink, green, grey flashing pixels) on my monitor. This is particularly noticeable in the Windows Startmenu, but I haven't noticed it in full-screen applications so far (I can provide a recording). The problem occurs regardless which Monitor. The problem occurs regardless of whether I connect the monitor via HDMI or DisplayPort, no matter the cable. The problem occurs with both the latest WHQL and the previous WHQL version of the driver. The problem is not visible when I take a screen recording, but seems to be related to the communication between the graphics card and the monitor. The problem does not occur with the Intel HD onboard graphics.

# Background
My question mainly boils down to wanting to rule out a problem/defect with my Intel Arc B580. Otherwise I would have to contact the seller and get it replaced.

# Steps tried
* Made sure that ReBar is enabled
* Tried all DisplayPort connections, as well as HDMI of the Intel Arc B580
* Tried two different DisplayPort cables and two different HDMI cables
* Uninstalled the drivers, cleaned up with DDU in safe mode and reinstalled
* Tried three iterations of WHQL certified drivers from Intel (32.0.101.6651, 32.0.101.6734 and now 32.0.101.6737)
* Monitor in different Hz settings (120 Hz, 144 Hz)
* Different Monitor MSI Optix MAG301RF (200 Hz)
* Different PCIe 8 pin connection on my power supply
* Different 8 pin power cable

If you need more information, I will be happy to provide it.
Thank you very much!

Best regards
Daniel

---

# SSU Scan Information
Scan Info:
Version:"4.1.0.0"
Date:"04.18.2025"
Time:"00:00:15.4227046"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. F31 , 02/25/2025"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"12th Gen Intel(R) Core(TM) i7-12700 , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.6"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Razer Seiren V2 X"
Sound Card:"Sound BlasterX G6"
Sound Card:"Razer Kiyo"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"B660M GAMING X DDR4"
System SKU:"Default string"
System Type:"x64-based PC"
- "Graphics"
Intel ® Graphics Driver Version:"32.0.101.6734"
- "Intel(R) Arc(TM) B580 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"2,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) B580 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+B580+Graphics"
CoInstallers:"oem26.inf,BMG_IAG_w11_E20B,Internal,Intel(R) Arc(TM) B580 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"n/a"
Driver:"igdkmdnd64.sys"
Driver Date:"04.03.2025 02:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a9c4b53a0eed68e3\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"32.0.101.6734"
INF:"oem26.inf"
INF Section:"BMG_IAG_w11_E20B"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a9c4b53a0eed68e3\igd9trinity64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a9c4b53a0eed68e3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a9c4b53a0eed68e3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a9c4b53a0eed68e3\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI-Bus 3, Gerät 0, Funktion 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_E20B&SUBSYS_11008086&REV_00\6&147295BF&0&00080008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"143 Hz"
Refresh Rate - Maximum:"143 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"n/a"
Video Processor:"Intel(R) Arc(TM) B580 Graphics Family"
- "Memory"
Physical Memory (Available):"18,29 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,83 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"DDR4-A2"
Configured Clock Speed:"3200 MT/s"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"G Skill Intl"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"F4-3200C16-16GVK"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"DDR4-B2"
Configured Clock Speed:"3200 MT/s"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"G Skill Intl"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"F4-3200C16-16GVK"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F31, ALASKA - 1072009"
Caption:"Hauptplatine"
Chipset:"Not Available"
Date:"02.25.2025 12:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"B660M GAMING X DDR4"
Serial Number:"Default string"
Status:"OK"
Version:"x.x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network) #2"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network) #2"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06.21.2006 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0004"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04.18.2025 09:20"
Location:"Not Available"
MAC Address:"-"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth-Netzwerkverbindung 2"
NetCfgInstanceId:"{850DEEF6-0ECF-4A18-8B57-4EE92E7592EF}"
PNP Device ID:"BTH\MS_BTHPAN\7&61FF40D&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
- "Intel(R) Wi-Fi 6 AX200 160MHz"
Access Point:
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX200 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX200+160MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw10.sys"
Driver Date:"06.02.2025 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"23.120.0.3"
Index:"0002"
INF:"oem183.inf"
INF Section:"Install_GEN_QSR_CcP_200_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04.18.2025 09:20"
Location:"PCI bus 9, device 0, function 0"
MAC Address:"-"
Manufacturer:"Intel Corporation"
Net Connection ID:"WLAN"
NetCfgInstanceId:"{9A8E506E-3049-4D89-9560-D4FF546D065A}"
Network Name:"WLAN"
Network Type:
PNP Device ID:"PCI\VEN_8086&DEV_2723&SUBSYS_00848086&REV_1A\4&301690BA&0&00E4"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX200 160MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw10"
Signal Strength:
State:
Status:"Enabled"
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Brückentreiber:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*DeviceSleepOnDisconnect:Medientrennung beim Aufrechterhalten des Energiesparmodus von WoWLAN:"Deaktiviert (0)"
*PacketCoalescing:Paketzusammenfügung:"Aktiviert (1)"
*PMARPOffload:ARP-Offload für WoWLAN:"Aktiviert (1)"
*PMNSOffload:NS-Offload für WoWLAN:"Aktiviert (1)"
*PMWiFiRekeyOffload:GTK führt Neuverschlüsselung für WoWLAN durch:"Aktiviert (1)"
*WakeOnMagicPacket:Aktivierung durch Magic Packet:"Aktiviert (1)"
*WakeOnPattern:Aktivierung durch Musterübereinstimmung:"Aktiviert (1)"
ChannelWidth24:Kanalbreite für 2,4 GHz:"Auto (1)"
ChannelWidth52:Kanalbreite für 5 GHz:"Auto (1)"
CtsToItself:Schutz f. gemischte Umgebungen:"RTS/CTS aktiviert (0)"
FatChannelIntolerant:Fat Kanal Intolerant:"Deaktiviert (0)"
IbssTxPower:Übertragungsleistung:"5. Am höchsten (100)"
IEEE11nMode:Wireless-Modus 802.11n/ac/ax:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO-Energiesparmodus:"Auto-SMPS (0)"
RoamAggressiveness:Roaming-Dynamik:"3. Mittel (2)"
RoamingPreferredBandType:Bevorzugtes Band:"1. Keine Einstellung (0)"
ThroughputBoosterEnabled:Durchsatzbooster:"Deaktiviert (0)"
uAPSDSupport:U-APSD-Unterstützung:"Deaktiviert (0)"
WirelessMode:Wireless-Modus 802.11a/b/g:"6. Dual Band 802.11a/b/g (34)"
- "OpenVPN Data Channel Offload"
Availability:"Running or Full Power"
Caption:"OpenVPN Data Channel Offload"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"ovpn-dco.sys"
Driver Date:"05.22.2024 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\ovpn-dco.sys"
Driver Provider:"OpenVPN, Inc"
Driver Version:"1.2.1.0"
Index:"0018"
INF:"oem192.inf"
INF Section:"ovpn-dco_Device.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04.18.2025 09:20"
Location:"Not Available"
MAC Address:"-"
Manufacturer:"OpenVPN, Inc"
Net Connection ID:"OpenVPN Data Channel Offload"
NetCfgInstanceId:"{617C5963-E63E-4DAB-9E7F-A11A04023B10}"
PNP Device ID:"ROOT\NET\0003"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: No"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"OpenVPN Data Channel Offload"
Service Name:"ovpn-dco"
Status:"Enabled"
Type:"Not Available"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Microsoft-LLDP-Treiber:
- "Realtek Gaming 2.5GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek Gaming 2.5GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.42.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04.19.2025 09:20"
DHCP Lease Obtained:"04.18.2025 09:20"
DHCP Server:"192.168.42.1"
Driver:"rt25cx21x64.sys"
Driver Date:"07.29.2024 12:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\rt25cx21x64.inf_amd64_5a99eeac5a197cd5\rt25cx21x64.sys"

[danielkornar]

UPDATE: Tried disabling Windows 11 Hardware Acceleration: Did not solve the issue.

[VonM_Intel]

Hi, danielkornar.

Thank you for posting in our Community and for your detailed and structured report. You've already taken comprehensive troubleshooting steps, driver rollback, cable/port permutations, refresh rate tuning, and system-level isolation with iGPU vs dGPU, which significantly narrows the problem space. It points toward a possible signal integrity issue or hardware-level defect within the Arc B580's output subsystem, likely within its display output pipeline. These types of errors are usually symptomatic of, VRAM instability or defective memory modules on the GPU, Voltage irregularities from the power delivery network on the GPU board or Signal integrity degradation on the output drivers.

Have you attempted to reseat the graphics card into a different PCIe slot, and have you verified whether the pixel anomalies are present within the system BIOS environment?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[danielkornar]

Hi Von M,

Thank you for your answer. I will have a look this evening (UTC +2.00) to see if these artifacts also occur in the slower PCIe slot or the uefi bios. I also have the option to borrow an Arc GPU from a colleague. I'll just use that as a test sample and switch the cards to see if the problem still occurs. If it is a hardware defect on the graphics card output, the artifacting should disappear. I'll let you know.

Have a nice day

Best regards
Daniel

[VonM_Intel]

Hello, danielkornar.

Thank you for the update and for taking the initiative to perform additional testing. That's a very methodical approach. Testing the card in a different PCIe slot and checking for artifacts in the UEFI BIOS are excellent steps to help isolate whether this is a hardware or software-related issue. Borrowing a second Arc GPU for comparison is also a great idea and should provide a clear indication if the problem lies with the current card. Please take your time, and feel free to share your findings once you've completed the tests. I’ll be here to support you with the next steps based on the outcome.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, danielkornar.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, danielkornar.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician