Intel Arc B580 - Severe Freezing During Multitasking and Streaming

[swiftishere]

Hello,

About a week ago, I upgraded my PC from a Gigabyte B450M S2H + Zotac RTX 2060 setup to an ASUS B550-F Gaming motherboard and a Maxsun 3-fan Intel Arc B580 GPU, which I imported from China via a relative. I’m also using a Ryzen 5 5600X processor. Everything seemed perfect at first — I configured the BIOS correctly, system booted fine, and gaming performance (FPS) was excellent across all titles.

However, after a few days of use, I started noticing heavy stuttering and freezing — but only during certain multitasking scenarios. For example, when a game was running and I opened another app like Google Chrome, File Explorer, or Task Manager, the entire system would freeze temporarily. Even moving windows around with the mouse would stutter heavily.

Today, while playing FC 25 (FIFA), I tried to share my screen on Discord and the system became nearly unusable: major stutters, mouse lag, and delayed response in both the game and the desktop environment. After checking Armoury Crate, I noticed something strange: the GPU usage was being reported at 609%. Even after stopping the Discord stream, I continued seeing spikes well over 100%, sometimes jumping to 280% or more.

CPU usage was not the issue — the Ryzen 5 5600X was under minimal load during these freezes. I’ve enabled ReSize BAR, temperatures are totally normal, and performance is great when not multitasking or streaming.

The GPU works well as long as I don’t open extra apps while gaming or attempt to stream. But once I do, it quickly becomes unusable. I suspect this is a driver issue, I think this is a lesser-known Maxsun variant of the Arc B580. Unfortunately, I haven’t seen anyone else online using this exact card, and I can’t return it to China.

Any help or insights would be greatly appreciated. Is this a driver bug? A firmware issue? Could it be related to compatibility or power delivery? I'm open to suggestions. Thank you in advance!

Note about screenshots:
The screenshots are in Turkish, sorry. I hope you can understand them by translating. They show values from Armoury Crate, driver versions, and BIOS info.

[swiftishere]

Hi, I checked the Application section and found a few entries, but nothing seems to point to a problem with Intel Graphics Software. I’ve attached the files just in case. (cannot attach .evtx files to intel forum, dropped them into a zip, hope it helps.)

[Mike_Intel]

Hello swiftishere,

Thank you for the logs that you provided.  

Let me continue checking on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @swiftishere,

I'm contacting you on behalf of my technician, Michael. This is a known issue with OBS.

Intel is currently investigating the issue. I'll provide an update as soon as possible.

Regards,

Ernesto C.

Intel Customer Support Engineer.

[swiftishere]

Hi Ernesto,

Thank you very much for your support. Additionally, I’ve noticed some improvements during Discord streaming, but unfortunately, the freezing issue still occasionally occurs.

Have a great day and best wishes with your work.

Kind regards,
swiftishere

[Ernesto_C_Intel1]

Hi @swiftishere, 

I hope this message finds you well. I am writing to inform you that work is still actively being conducted on your case. We are committed to ensuring a thorough investigation and resolution.

Please rest assured that I will provide you with an update as soon as possible. Your patience and understanding during this process are greatly appreciated.

If you have any questions or need further assistance in the meantime, please feel free to reach out.

Thank you for your continued cooperation.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[swiftishere]

Hi Ernesto,

Thank you again for your continued support — I really appreciate it.

That said, I wanted to express my disappointment with the current situation regarding my Intel graphics card. I've been experiencing frequent issues across almost every game I play — especially DirectX-related crashes and sudden freezes. These issues have been persistent and unpredictable, often ruining the experience.

Today, on July 26, 2025, I downloaded Fortnite to give it another shot, but unfortunately, it turned out to be the worst-case scenario so far. The game crashes every single time I click into a new section — like the store, locker, battle pass, or even during the opening cinematic. I’ve restarted the game multiple times, repaired Easy Anti-Cheat, and tried every step I could think of, but nothing worked.

While I understand that reaching stability may take time and effort, I’m truly worn out at this point. I’ve kept updating my drivers, testing games, and trying to stay patient — even avoiding the forum to report every crash, hoping the situation would improve eventually. But sadly, it hasn’t.

I’ve now listed the card for sale. If it doesn’t sell, I know I’ll still have to endure these issues — and that means I’ll still need your support. I believe the card might improve gradually over time with enough reports and updates, but that’s a very slow and painful process. Right now, I feel like the GPU needs a more general and fundamental fix rather than just isolated crash reports.

Based on all this, I’m too exhausted to continue troubleshooting crashes like the one in Fortnite — especially because it’s a basic crash with no error code or detailed message. I don’t feel motivated to spend more time giving repeated feedback through the forums for issues that show no clear trace or solution anymore.

Best regards,
swiftishere

[AbdulJami]

Likely a driver issue with the Maxsun Arc B580. Try DDU + clean driver install, disable hardware accel in apps, and test an older stable driver like 6737. Keep ReBAR on. Could also be firmware-related.

[wuppiwuppi]

Hi, 

some driver updates ago, I ran into the same issue. It shows by having several streams active in FireFox. All streams freeze, FireFox too. After some time they "recover". 

- Intel ARC B580 Driver 32.0.101.7028

- Ryzen 9 3950X o  a X570 Arous Elite

- Multi Monitor (1920x1200, 1920x1080)

- ReBar active

At random I get shuttering in Asphalt Legends Unite - no idea why. That game should be easy to handle... Maybe something different.  

Any updates on this?

Thank you & best regards

[Ernesto_C_Intel1]

Hi @swiftishere, 

I sincerely apologize for the delayed response regarding the freezing issue you reported. Please be assured that I am actively working on resolving this matter for you.

Investigation Update: I have attempted to recreate the freezing issue using the configuration details you provided. However, I was unable to reproduce the problem when testing with the latest graphics driver version 32.0.101.7028. This suggests that the updated driver may have addressed the underlying cause of the freezing behavior you experienced.

Regarding Fortnite Crashing: Similarly, I have not encountered any Fortnite crashing issues when using the latest graphics driver version. If you are still experiencing crashes with Fortnite and would like to proceed with troubleshooting, I kindly request that you create a new support thread specifically for this issue. This will allow us to provide dedicated attention to the Fortnite-related concerns.

@wuppiwuppi: Please create a separate thread for your specific concern so that we can provide focused and tailored support to address your individual needs.

Thank you for your patience and understanding. I remain committed to ensuring your issues are fully resolved.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @swiftishere, 

I would like to follow up on my previous correspondence regarding the Intel Arc Graphics driver installation. Could you please confirm whether you have had the opportunity to install the latest Intel Arc Graphics driver as previously recommended?

I would greatly appreciate it if you could share your findings with us. Should the issue persist after the driver installation, please do not hesitate to inform me so that I can further assist in isolating and resolving the matter.

Thank you for your time and cooperation. I look forward to your response.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @swiftishere, 

I am writing to inform you that due to the lack of response from your end, I will be closing the case associated with your community thread. As there has been no further communication or updates regarding your inquiry, the thread will no longer be actively monitored.

I understand that circumstances may have changed or that you may have resolved the issue independently. However, if you continue to experience the same problem or encounter any related issues in the future, please feel free to:

• Create a new thread in our community forum with updated details 

• Alternatively, you may also contact Intel Customer Support directly for immediate assistance

We appreciate your understanding and thank you for being part of our community. Should you need any assistance in the future, we remain committed to providing you with the support you need.

Regards, 

Ernesto C. 

Intel Customer Support Engineer