Intel Arc B580 Vram issues

[Ez_Osiriss]

Hey guys! I just purchased my first Intel Arc gpu, and i love it so far, but i have ran into an issue. I'll start playing a more vram demanding title, like Spider Man 2 and no matter what i do my gpus dedicated vram will be 13-14Gb, even though the card has 12. I watched the process, and the full vram allocation trough msi afterburner, and i noticed that for some reason something makes the vram overflow, lets say spider man 2 uses 9.4gb vram, but the fully allocated vram amount exceeds the dedicated 12 and the game will start to stutter. I do not have any background processes open that could use vram, but i have noticed that after a while the card will start to pull extra ram for vram, while not even using near 9 gb vram, and thats when the games performance will start to drop.  I tried to change the resolution from 1440p to 1080p, but the vram usage didnt even budge tried to lower the games settings, sometimes the vram usage went even higher and this issue was present in beamng too. I put the textures to high, then waited for everything to be 100% loaded in, and complied. I got 10 fps so i was like, lets put it back to low and see what happens, thats when the vram spiked up to 14gb total usage, and 4gb process usage(In this case beamNG was the process) I have attached 2 images showing my problem.  
The funny part is, im not even inside the game itself, and already using more than available dedicated vram. Under the " Mem " Section the closer to the left is the full allocated vram, the closer to the right is the amount of vram spider man 2 uses. This is not with raytracing, while using upscaler, and on medium graphics.

Specs: Asus Rog B550 A-Gaming, Ryzen 7 5700x With PBO on, and using ReBAR, 32gb 3200mhz ddr4 ram.

[VonM_Intel]

Hi, Ez_Osiriss.

Thank you for posting in our Community and providing such a thorough overview of the issue, as well as system specs and observations.

It appears that your Intel Arc B580 may be experiencing aggressive VRAM overcommitment, where the GPU allocates more memory than is physically available (12 GB), leading to stuttering and degraded performance once it spills over into system RAM. This can be a known behavior in certain memory-intensive titles when VRAM management isn't optimized, particularly under specific game engines or driver versions. Additionally, seeing memory over-allocation even before entering gameplay (as you noted in Spider-Man 2) is unusual and suggests the driver or the game engine might be pre-loading or reserving large assets unnecessarily. This is especially interesting considering you're using XeSS and medium settings, both of which typically reduce VRAM load. Before proceeding further, I would like to confirm additional questions:

• Have you monitored GPU and system RAM usage through Task Manager or a dedicated tool like HWiNFO64 in parallel with MSI Afterburner? This will help determine if system RAM is being used as a fallback too aggressively
• Have you observed similar VRAM behavior across other titles aside from BeamNG and Spider-Man 2? Understanding if this is isolated to certain engines (e.g., Insomniac, BeamNG) will help pinpoint a potential game-specific memory management issue.
• Are you using any third-party overlays, performance monitors, or mods with the games? Some overlays and mods can introduce unpredictable behavior in GPU memory management.
• Can you confirm whether any Intel Arc Control performance tuning profiles are active or custom VRAM/clock limits have been applied?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Ez_Osiriss]

:Yes i have monitored through another program, 2 infact. I used GPU-Z and HWInfo64 and both of them were showing the same memory allocation, and my system ram were used to help my gpu, there was a moment where i saw 4gb of my system ram being used. 

: Yes i did, i notice this almost every game, even in FiveM or Gta V, theres an overuse of Vram for nothing it seems like, it variates between 1.5-2 gigs all the way to 4-5gigs of Vram.

: Im not using any overlay or performance monitor aside MSI Afterburner or the two i stated above, and mostly play with Native unmodded graphics. 

: I bought the gpu 2 weeks from now so i did not have a chance to download Arc control since its not supported anymore, i wasnt trying to OC the card because i'd like to know its performance stock, and i dont really like to experiment with Overclocking gpus.

: I'll download SSU and get back to you as soon as i can!:) 

[Ez_Osiriss]

I cannot find the email you sent me for the logs. Can you send it again?

[VonM_Intel]

Hi, Ez_Osiriss.

Thank you for the detailed update and for proactively using GPU-Z and HWiNFO64 to monitor your system. It’s clear you’ve done some thorough initial troubleshooting, and your observations about VRAM usage across multiple titles, including FiveM and GTA V, are definitely worth deeper analysis. It's not uncommon for system RAM to be used dynamically alongside VRAM, particularly if the graphics card hits a threshold. However, the fluctuating and seemingly excessive VRAM usage you’re describing may warrant further investigation to determine if there's a memory management anomaly, driver-related issue, or application-specific behavior involved.

Yes, please go ahead and run the Intel® System Support Utility (SSU) and share the generated report once it's ready. I’ve resent the email with the instructions and upload link just now, kindly check your inbox or spam folder. Once we receive the SSU logs, we’ll be able to provide more targeted guidance.

Best regards,

Von M.

Intel Customer Support Technician

[jbruceyu]

Check Windows Pagefile and Hardware-Accelerated GPU Scheduling. Navigate to System > About > Advanced System Settings > Performance > Advanced tab, and verify if the pagefile size is being automatically managed by the system. Also, go to System > Display > Graphics Settings and check if "Hardware-accelerated GPU scheduling" is enabled. If it is, try toggling it off and test for any improvement

VRAM over-allocation behavior may not always reflect direct usage. Some applications pre-allocate memory or misreport it... while you say no overlays or background apps, try running your system in a Clean Boot state to make sure there are no hidden third-party services or drivers interfering with memory behavior

[AlphaTop89]

hey mate... that really solid breakdown. From the looks of it, your gpu seems to be running into some weird vram allocation issues and dipping into system ram which could be down to how the driver’s handling memory on the Arc B580. as a next step, Id suggest doing a clean install of the latest whql-certified driver by intel *just to be sure nothing’s clashing* and double check that your page file is set to "system-managed" in Windows If you can, try using igcc or another tuning tool to keep an eye on things.

hope it helps...

[Ez_Osiriss]

Hey dude! I already did all of those and nothing helped. Since the latest Whql driver (Came out on March 30th) It got a little bit better, now its overflowing by 1.5-2.5 gb only. I'll try somethings then write to this post again if i managed to solve or atleast reducate the issue.