Intel Arc a, 770,16 gb World of warcraft Textures issues

[Benny666]

 At WOW Dragonflight lots of glitching textures. DX 12. If i turn on dx 11 textures looks well but have low fps. Would u fix that? Thanks! 

[RamyerM_Intel]

Hello Benny666, 

Thank you for posting in the communities. I would like to apologize for the delay in our response. Can you provide more details about the texture issues in the game? Is there a specific moment in the game wherein this issue occurred? You may also provide a screenshot so we can be more familiar. Additionally, please send us your SSU logs so we can check for possible errors and check your specifications as well. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician 

[Benny666]

this textures should be transparent i guess

[RamyerM_Intel]

Hello Benny666, 

Thank you for sharing this information. Upon checking, I can see that you already have the latest version of our graphics driver . I did some research and I can confirm that we have received this issue before in the Death Stranding game. I want to check if it is applicable in your game as well, I kindly ask for you try uninstalling the graphics driver using the Display Driver Uninstaller to make sure older versions will be removed before installing the latest 31.0.101.5382. Let me know if this works for you.

If the issue still persists after doing this step, kindly please let me know so we can further investigate this for you. Additionally, please also include the model of your power supply in the post. I will be waiting for your reply. Thank you. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Benny666,

How are you doing? Is the issue still persisting in world of Warcraft? I will be waiting for your reply.

Ramyer M.
Intel Customer Support Technician

[Benny666]

Hello again! So i used this DDU method and it fixed my diver update issue but i still see same visual issues at Warcraft . 

My power supply:  Azerty red power 700W, 2 x 6+2 pin for GPU and 4 pin + 4 pin for CPU.

Current driver version is 31.0.101.5444

 

[RamyerM_Intel]

Hello Benny666, 

Thank you for letting us know about this result. We want to try and replicate this for you. As such, please share with us a screenshot of your game settings, this way we can be more accurate with the replication. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[Benny666]

I was change every option in the game, but nothing changes. Except switching dx from 12 to 11. But as i said too low fps.

[RamyerM_Intel]

Hello Benny666, 

I am sorry to hear about this results. We will proceed in checking this internally for you and update this thread once a solution is available. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello Benny666, 

Thank you for patiently waiting. Upon coordinating with my team we want to delve deeper into this matter for you. If you can share with us the outcome of the following , we would really appreciate it: 

1. Disable the V-Sync.

2. Reduce the Texture Filtering.

Could you also share with us the FPS value that you are experiencing when using DirectX 11 and 12?

I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[Benny666]

1. Disable the V-Sync. - Nothing

2. Reduce the Texture Filtering. - Nothing 

Fps: 

dx11- (30-40) playing, (60-75) static (Freezing a bit too)

dx12- (65-75) playing, (75-75) static

[RamyerM_Intel]

Hello Benny666, 

Thank you for cooperating with us while we investigate this case for you. We will continue investigating this internally for you and get back to you as soon as possible.

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Benny666, 

Thank you for your patience. Our team is diligently working to resolve the issue at hand. To assist us further in our investigation, we kindly request additional information. Could you please provide the following details:

Have you already tried the driver version 101.5522? How did it go? 

In "Texture Filtering", kindly please try different settings and let us know of the results

Does the texture issues only happen on trees/leaves? If no, What other objects show this texture issues?

I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Benny666,

Thank you for your patience. Our team is diligently working to resolve the issue at hand. To assist us further in our investigation, we kindly request additional information. Could you please provide the following details:

1. Have you already tried the driver version 101.5522? How did it go? 
2. In "Texture Filtering", kindly please try different settings and let us know of the results
3. Does the texture issues only happen on trees/leaves? If no, What other objects show this texture issues?

I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Benny666,

I'm reaching out for an update on the information we previously requested. Could you please provide the details at your earliest convenience? This will help us determine the appropriate next steps to resolve the issue at hand.

Ramyer M. 

Intel Customer Support Technician