Intel B580 old game freezing

[Hattaphol]

Hi, I just bought new pc last week. My pc spec is Intel ultra7 265, Asrock livemixer, Corsair 32GB, Kingston 1TB, Thermaltake 750W and Intel B580. I have problem with old game calls Yulgang Online. Most of the time, freezing on character loading screen. I cant do anything, only force close the game and try to login again several time. If the loading character success, I will be able to run around the map but when I start hitting monster. The game is always freezing at this stage. The game was released in 2005. It is MMORPG. Mostly, play multiple character on multiple tabs/windows. It more relies on CPU. It doesnt need high performance GPU. In fact, it even can run with 20-30fps. It just needs to be stable.

here are what I have tested

1. testing window 11 and window 10, problem occurs on both. now back to window11 24H2
2. tried reinstall the game several times, problem still occurs.
3. tried enable/disable resizable bar, problem occurs on both.
4. tried turn on/off game mode, problem occurs on both.
5. disable b580 in device manager and use ultra7 265 onboard GPU. The game run smooth. No freezing at all. However, only 800x600 resolution is available which is not native game resolution. Unable to play with many tabs because all rely on CPU.
6. enable b580 test running game at 800x600 and several other resolutions, problem still occurs.
7. B580 definitely have problem. Test older driver. download old driver as many as possible from intel download center and tested every versions. DDU used
-6913(latest) and 6881 are mostly freezing on character loading screen, always freezing when hitting and some random freezing.
-6877,6876,6874,6795,6793 and 6790 are mostly freezing on character loading screen, no freezing when hitting and still some random freezing.
-6739 and older are mostly freezing on character loading screen, no freezing when hitting, still some random freezing. text, number and some many info are corrupt

Currently, i install 6874 the most playable and newest with WHQL. However, still have problem above which is really annoying.

Anything else I could do? Will we have new working driver?

[JedG_Intel]

Hello Hattaphol,

I'm writing to give you an update about the replication that we're conducting. We'd like to share that we are using the following test system.

Test system:

Processor: Intel(R) Core(TM) Ultra 9 285K

System Model: ASUS ROG STRIX Z890-A GAMING WIFI

Operating System: Microsoft Windows 11 Home(10.0.26100 Build 26100)

Graphics Adapter(s): Intel(R) Arc(TM) B580 Graphics

The graphics driver that we tested are as follows:

• 32.0.101.6989
• 32.0.101.6987
• 32.0.101.6972
• 32.0.101.6913

We've re-run our test and could now recreate the issue trying to fight a cat or a frog outside the starting town. Based on our observation, the issue is intermittent. This was found after we tried to obtain footage of fighting animals outside the town.

We are currently re-investigating the issue and will provide an update as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @Hattaphol,

Allow me more time to address the issue on our end. 

I'll provide an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Hattaphol]

Hi,

thank for your response. I hope to see an update soon.

[Ernesto_C_Intel1]

Hi @Hattaphol, 

I apologies for the delayed response. To ensure we provide you with the most effective solution, I need additional time to conduct a thorough investigation to identify the root cause of this freezing problem.

My goal is to not only resolve the immediate issue but also implement a comprehensive fix that prevents similar occurrences in the future. This detailed analysis will help us deliver the quality solution you deserve.

I will prioritize this investigation and provide you with a detailed update as soon as possible. In the meantime, if you experience any changes in the issue or have additional information that might be helpful, please don't hesitate to reach out.

Thank you for your patience and understanding as we work to resolve this matter.

Regards, 

Ernesto C. 

Intel Customer Support Engineer