Intel Graphics Software Tuning Missing

[Reddrac18]

Intel® Arc™ A770 Graphics (16 GB)

Date: January 29, 2025
Driver Version: 32.0.101.6557 Non-WHQL and 32.0.101.6262 Non-WHQL

After installing this driver update, I can not find tuning option in "Intel Graphics Software".

[Earl_Intel]

Hi Reddrac18,

Thank you for posting in the communities!

Please supply the information requested below so that we may better assist you and identify the best course of action:

• May I know what Graphics Driver version you're previously using before encountering the issue?
• Have you tried rolling back your Graphics Drivers to check if the issue will persist?
• When installing the latest Graphics Drivers, did you perform Display Driver Uninstaller (DDU)?
  • Instruction link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Reddrac18]

1. Previously I used Intel® Graphics Driver 32.0.101.6460/32.0.101.6259 before encountering the issue.

2. Yes, I tried to roll back my graphics drivers to check if the issue would persist, and I found no tuning missing issue in the previous version.

3. Yes, I used Display Driver Uninstaller (DDU); I ran a clean installation of this driver (version 32.0.101.6557/32.0.101.6262). After the clean installation of this driver, I found the Tuning (BETA) section in Intel® Graphics Software, but after that, when I restarted the PC, I found that the Intel® Graphics Software Performance Tuning (BETA) was missing again. I have done this two to three times, and every time after restarting the PC, I found the Tuning (BETA) missing problem again and again!

[Zocker19]

Genau das gleiche Problem bei mir wie bei dir.

[RandyT_Intel]

Hello Reddrac18,

We continuously strive to improve the quality of our products to better serve our users and appreciate feedback on any issues you discover and suggestions for future driver releases. Intel® Graphics Software Performance Tuning is currently in Beta. As such, performance and features may behave unexpectedly. Intel® will continue to refine the Performance Tuning software in future releases.

Best regards, 

Randy T. 

Intel Customer Support Technician

[djmrFunnyMan]

I would like to add, this seems to happen after reciving the "unstable tuning" popup. After you get it you'll either be completely unable to open the IGS (which is also reported already) or the tuning tab will go missing.

[Earl_Intel]

Hi Reddrac18,

Thank you for waiting.

I appreciate sharing this issue with us, rest assured that were already aware on this issue and on the way of fixing it.

To further assist us on the investigation, can you provide the following information below:

• May I know if you did some tuning when the issue happened?
• Can you check under Services (services.msc) for the "Intel® Graphics Software Service" and make sure that it's "Startup Type" is set to "Automatic" and that the service is started.

Let me know if there will be changes on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[topfee]

I also got this issue too and this solution works for me btw, Thanks!

[Zocker19]

Habe genau das selbe Problem, und habe jeden einzelnen Schritt hier Versucht Intel Grafik Software Bleibt einfach weg und kommt nicht mehr. Ich habe die Arc A750 8GB. mit dem Treiber "6460" Funktioniert es Perfekt und ohne Probleme. Das müsste mal echt gefixxt werden.  

[Zocker19]

Kann sich das ein Mitarbeiter mal anschauen dieses Problem haben, ja einige wie ich hier so Lese im Forum.

[Earl_Intel]

Hello Reddrac18,

I was just wondering if you got a chance to look at the troubleshooting I posted. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Reddrac18,

I have not heard back from you, so I will close this inquiry now.

We look forward to hearing his thoughts on the troubleshooting we provided. Do not hesitate to get in touch with us or start a new topic if you want to carry on troubleshooting.

Hello Zocker19 and topfee,

Kindly create your own separate thread so we can conduct an investigation on your concerns separately.

Best regards,

Earl E.

Intel Customer Support Technician