Intel Graphics Software - WHQL Certified Driver Updates on/off Toggle Bug Revisited

[Geminate]

WHQL Certified Driver Updates on/off Toggle reverts to OFF after turning it on and minimizing, and when selecting another menu item and going back to the Home menu item. It will not stay on ever, and this bug has been there for three driver updates. It is irritating and I NEVER want uncertified drivers installing behind my back compromising system security and causing unwanted operating system behaviors.  I had to disable Intel Graphics Software update to make sure that no uncertified drivers would install. 

[JeanetteC_Intel]

Hello Geminate,

Thank you for posting in Intel Communities.

As per the video you shared, the current driver installed is version 32.0.101.6734. This fix for this issue was included in IGS version 25.18.1403.1 available in driver 32.0.101.6881. Please download and install this or a newer driver.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Let me know how it goes.

Best regards

JeanetteC.

Intel Customer Support Technician

[Geminate]

Thank you for your response,

I have been letting Intel Graphics Software update on its own and the furthest it updates to is 31.0.101.4502, saying that is completely up to date (see screenshot).  I realize that you want me to download and install some custom version of Intel Graphics Software, and I was waiting for the application to update itself to that version, which obviously it will not do.  If I install experimental/custom version of Intel Graphics Software, will the Intel Graphics Software application ever update itself again, or do I have to keep manually installing in order to keep the application updated?

[JeanetteC_Intel]

Hello Geminate,

Thank you for providing this information. Typically, the tool/app is designed to detect the latest drivers available from our Download Center. However, for this IGS version, it appears to be stuck and unable to detect a newer driver than version 31.0.101.4502. Please follow the recommendations shared in my previous post, and I will investigate this issue internally and update you once more information is available.

Regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Geminate,

We are continuing to investigate the issue you reported. In the meantime, please follow these steps:

1. Uninstall the Intel Graphics Software (IGS) through Windows Apps.
2. Use DDU to remove existing drivers and then install the latest Intel® Graphics Driver 32.0.101.6913 (WHQL Certified).

Please inform me if the issue continues.

Regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Geminate,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[Geminate]

Hi

I downloaded the Intel® Graphics Driver 32.0.101.6913 (WHQL Certified).  Then I went to download the Display Driver Uninstaller (DDU), but it is at some foreign website and isn't Intel software, so that makes me uncomfortable.  Is it an absolute must to use Display Driver Uninstaller (DDU) to uninstall Intel software?  I don't understand why Intel doesn't have its own uninstaller for its own software, that is incautious and is just inviting malware to infect computers.

Thanks

[JeanetteC_Intel]

Hello Geminate,

Thank you for sharing your concerns. I understand your reluctance to use third-party software like Display Driver Uninstaller (DDU), which is commonly used for thoroughly removing graphics drivers. While Intel does not currently provide its own dedicated uninstaller tool, we value your feedback and will take it into account for future enhancements.

If you'd like, we can arrange a time for me to guide you through the process. I'll send you a private message via email with instructions on how to proceed. Please check your inbox, as well as your spam and junk folders, in case the message is redirected there.

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Geminate,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Geminate,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician