Intel Graphics Software - WHQL Certified Driver Updates on/off Toggle Bug - Fixed

[Geminate]

Hi,

The previous issue seems to be resolved.

Re:Intel Graphics Software - WHQL Certified Driver Updates on/off Toggle Bug Revisited - Intel Community

I am now looking under the Graphics menu selection of the IGS and it says, "Your current hardware doesn't support any graphics features."  Is this supposed to be blank like this?

Thanks

[ArchieD_Intel]

Hi Geminate,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Could you provide a screenshot of the message?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Geminate,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Geminate,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician