Intel Graphics Software - WHQL Certified Driver Updates on/off Toggle Bug

[Geminate]

WHQL Certified Driver Updates on/off Toggle reverts to OFF after turning it on and minimizing, and when selecting another menu item and going back to the Home menu item.  It will not stay on ever, and this bug has been there for three driver updates.  It is irritating and I NEVER want uncertified drivers installing behind my back compromising system security and causing unwanted operating system behaviors.  How could this not be addressed for three consecutive IGS updates? 

[JeanetteC_Intel]

Hello Geminate,

Thank you for posting in Intel Communities.

To better understand the root of the issue, I would appreciate more information about your system. Please provide the following key details for further investigation:

1. Specify the exact driver versions where the issue occurs.
2. Share a short video clip demonstrating the issue.
3. Additionally, I would greatly appreciate it if you could share your system configuration so I can thoroughly examine it and offer an accurate solution. You can do this by downloading the Intel® System Support Utility for Windows* software. Once the download is complete, launch SSU.exe.

• Scan: Check the box for Everything.
• Click Scan.
• Review: When the scan is finished, click Next.
• Click Save (.txt).
• Attach the SSU log file in your reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Geminate]

It happens on all systems.  Driver is always the latest.  I don't trust any unknown .exe files on my systems, I don't know how you protect your files and do not trust things that I don't need to run.  It has become a very dangerous world data-wise.  Thanks

[JeanetteC_Intel]

Hello Geminate,

I sincerely apologize for the inconvenience this issue has caused you. Please be assured that I am actively investigating the matter. I understand your concerns regarding data security and the importance of trusting the files you run on your systems. It's essential to ensure that all software and drivers are sourced from reputable providers to safeguard your data and system integrity.

With this in mind, I have sent a private message via email, allowing you to reply and provide the information needed for further investigation. Please check your inbox, as well as your spam and junk folders, as the email may have been directed there.

Best regards,

JeanetteC.

Intel Customer Support

[Geminate]

Hi,

I am running Intel Graphics Driver version 32.0.101.6734 (4-3-2025).  Like I mentioned before, I do not trust unknown files, nor do I want to test them in a closed environment, so I am not comfortable running SSU.exe.  Thank you

[JeanetteC_Intel]

Hello Geminate,

Thank you for your prompt response and for sharing the driver version you're currently using. I completely understand your concerns about running unknown files, and I respect your decision to prioritize data security.

To proceed without using the Intel System Support Utility, could you please provide the following information manually? This will help me better understand your system configuration and offer a more accurate solution:

1. Desktop PC or a laptop device?
2. Motherboard or system device make and model.
3. Please specify the operating system version and build number.
4. Processor Make/Model.
5. Graphics Card make/model (onboard graphics and/or discrete if there is any)
6. Total amount of installed memory.
7. Any recent changes: Have there been any recent updates or changes to your system that might coincide with the issue?

Additionally, if you could share a short video clip demonstrating the issue, it would be immensely helpful in diagnosing the problem.

Thank you for your cooperation and understanding. I am committed to resolving this issue for you as swiftly as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician